How to Set the Registry Status to Synchronized

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Summary

This Knowledgebase article provides information about how to set the 'Registry Status' to 'Synchronized'.

 

More Information

Symptoms

Under very rare circumstances, the 'Registry Status' indicator on the Neverfail Heartbeat Management Client may indicate a value other than 'Synchronized'. This indicator is displayed on Management Client -> System -> Status and Control (lower left of main panel) and on Management Client -> Files -> File Synch And Verify .

Cause

It is normal for this indicator to show 'Checking' or 'Synchronizing' for a brief period after Neverfail Heartbeat is started, when the server pair first connects; but if the indicator does not change to 'Synchronized' after several minutes, this may indicate a synchronization error between the registries of the two servers. Such an occurrence may be accompanied by a registry-specific Warning or Error message in the Event Log (see Management Client -> Log -> Event Log ).

Resolution

To resynchronize the registry, it will be necessary to stop and start the servers.

 

Applies To

All Versions

 

Related Information

None

 

KBID-110

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