How to install the Neverfail Heartbeat Packet Filter Driver on a NIC team (Teamed NICs, NIC Teaming)

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Summary

Neverfail Engine out of the box does NOT support teams of NICs and requires additional steps when installing with teamed NICs present. Teams of NICs can appear in a large matrix of configurations covering cardinality, manufacturer, management software, load balancing type and fault tolerance type.

 

More Information

If there is a requirement to run Neverfail Engine on a server that uses teamed NICs, the following procedure should be used. An exception to this rule are NIC's teamed using Broadcom or HP teaming software on Windows Server 2008 and later. For Windows Server 2008 and later, see Knowledgebase article 2291 - Neverfail Heartbeat Installation When Using Broadcom NICs or HP NICs With Broadcom Chipset Capable Teaming on Windows Server 2008 and Later.

NOTE: This does not guarantee a successful installation of the full Neverfail Heartbeat product but should allow installation of the Neverfail Packet Filter Driver on Teamed NICs.

 

Procedure

Neverfail Heartbeat v5.5 and earlier

On the server designated to be the Primary active server running with teamed NICs:

  1. Dissolve the NIC team using the vendor supplied software.
  2. Request a license key based on the Hardware ID of the machine.
  3. Install Neverfail Heartbeat including the Neverfail Packet Filter using this license key.
  4. Check that the Packet Filter is installed on all NICs making sure each public connection has it enabled and each channel connection has it disabled.
  5. Recreate the teamed NICs using the vendor software supplied. Note: At this point, the NFHWID (Neverfail Hardware ID) will change invalidating the current Neverfail license. A new license key must be generated.
  6. Request a new license key based on the new Hardware ID of the machine.
  7. With Neverfail Heartbeat stopped, enter this new license key in the Configure Server wizard; then, start Neverfail Heartbeat.

Neverfail Heartbeat v6.0 and later

On the server designated to be the Primary active server running with teamed NICs:

  1. Dissolve the NIC team using the vendor supplied software.
  2. Install Neverfail Heartbeat including the Neverfail Packet Filter.
  3. Check that the Packet Filter is installed on all NICs making sure each public connection has it enabled and each channel connection has it disabled.
  4. Recreate the teamed NICs using the vendor software supplied.

Caution

  • If you intend to upgrade or uninstall Neverfail Heartbeat you must first break the NIC team prior upgrading or uninstalling Neverfail Heartbeat. Failure to break the NIC team prior to upgrading or uninstalling Neverfail Heartbeat will result in a hung state.
  • The NIC team must be broken prior to performing a backup of the System State for restoration to a remote machine .

 

Applies To

All Versions

 

Related Information

None

 

KBID-114

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