Apply Exceptions After a Switchover When Using Sophos MailMonitor for Exchange

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Summary

This Knowledgebase article provides information about Apply Exceptions after a switchover when using Sophos MailMonitor for Exchange.

More Information 

Symptom 

When a switchover is performed with Neverfail Heartbeat, and Exchange and Sophos MailMonitor for Exchange are installed and under protection, the Neverfail Event Log may report the following Apply Exceptions:


[O3]Attempt to open a file that does not exist on the Passive C:\Program
Files\SOPHOS\MailMonitor\Exchange\bin\mscomctl.ocx (ApplyFSException)

[O3]Attempt to open a file that does not exist on the Passive C:\Program
Files\SOPHOS\MailMonitor\Exchange\bin\richtx32.ocx (ApplyFSException)

[O3]Attempt to open a file that does not exist on the Passive C:\Program
Files\Sophos SWEEP for NT\ICMON.EXE (ApplyFSException)

[O3]Attempt to open a file that does not exist on the Passive C:\Program
Files\Sophos SWEEP for NT\ICMONRES.DLL (ApplyFSException)

O3]Attempt to open a file that does not exist on the Passive C:\Program
Files\Sophos SWEEP for NT\ICSTAT.DLL (ApplyFSException)

[O3]Attempt to open a file that does not exist on the Passive C:\Program
Files\Sophos SWEEP for NT\WSWEEPNT.EXE (ApplyFSException)

Cause

There is no cause for alarm; these messages are generated because the Sophos Management GUI has been left running on the previous active server.

Resolution

On the passive server console, exit the Sophos Management GUI.

Neverfail Heartbeat version 3.1.x - To Synch and Verify the files go to the 'File Synch and Verify' tab in the Neverfail Heartbeat Management Client and select to Recursively Synch Verify the Sophos directories contained in the event log messages.

Neverfail Heartbeat version 4.1 - No further action, system will automatically Synch
and Verify.

Note: To avoid the problem, exit the Sophos Management GUI prior to switchover.

Applies To

All Versions

Related Information

For further information, see Knowledgebase article #479 - 'The Protected Application Management Client or GUI Should be Closed on the Passive Server'.

KBID-141 

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