There are a number of benefits:
All data is retained in a repository that enables extensive analysis of pre-implementation configurations, post implementation configurations and of support call issues. This process enables Neverfail to identify issues that result in server failure, those servers which the issue may be applicable to and take pro-active steps to inform those customers of the appropriate steps to mitigate the risk. SCOPE is then enhanced to address this issue for all current and future customers.
The FSI Data Collector is run a second time immediately after the implementation of Neverfail. This information is extremely valuable in both our Partners and Neverfail’s deliver of support on a specific server. Without this information, every support call would require extensive questioning to determine the set up of the server and the Neverfail solution.