Symantec AntiVirus Specific Advice

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Summary

This Knowledgebase article provides information about Symantec AntiVirus Corporate Edition specific advice.

More Information

Neverfail recommends the following when implementing Neverfail with Symantec AntiVirus. There are additional considerations when implementing Symantec Mail Security for Exchange as well.

  • Ensure the recommendations in Knowledgebase article #104 - 'Neverfail Heartbeat and Anti-Virus Tools - General Advice regarding inter-operability with Anti-Virus Scanners' has been followed.
  • Symantec AntiVirus Corporate Edition is always run with the File Cache option on.
  • Microsoft Exchange and Microsoft SQL Server directories must be excluded from File Level AV scans as advised by Microsoft.
  • To use the File Level/Real Time protection provided by AntiVirus Corporate Edition in conjunction with Symantec for Exchange, it is strongly recommended that you use the Symantec AMX available only for Neverfail Heartbeat 4.1. The recommendations in section 1 must be followed to avoid apply errors on the passive.
  • For the implementations of joint File and Mail scanning, Management IP Addresses (see Knowledgebase article #208 - 'How to Configure Management IP Addressing and Routing with Neverfail Heartbeat') must be implemented to provide connectivity for Virus Definition updates to occur on the passive server. If problems are encountered using a Management IP Address then Virus Definitions on the passive server will have to be updated manually.

Neverfail is aware that in some situations, servers running Symantec Antivirus Corporate Edition in conjunction with other applications which have file interceptors, may experience fatal errors (blue screens) under certain circumstances.

Symantec has identified a possible workaround, which is described as follows:

Symantec:

See article titled: “Blue Screen with "STOP 0x0000007f" error on Windows NT/2000/XP”
http://service1.symantec.com/SUPPORT/sunset3.nsf/4a466c543a83dec985256c92005cb9ae/fa688feccd3d719485256c92005b5f8a?OpenDocument&src=bar_sch_nam

Symantec provide advice relating to excluding the MS Exchange directory structure (Section 3). The same article also advises excluding certain folders used by Symantec: see
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002090916040948

Symantec also recommend excluding MS SQL Server database files (Section 3). See http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002120911393848

Microsoft:

See Microsoft knowledge Base article #822789 - 'You receive a "Stop 0x0000007F" error message or your computer unexpectedly restarts'.

Applies To

As Indicated Above

Related Information

None

KBID-209 

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