Problem restoring backup file during installation on Microsoft Windows 2000

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Summary

This Knowledgebase article provides information about problems restoring the backup file during the installation of Neverfail Heartbeat on Microsoft Windows 2000.


More Information

Note: Please ensure that both Primary and Secondary server have the same Hotfixes applied prior to installation of Neverfail Heartbeat.

Symptom

  • Restore appears to complete on the Secondary server but does not prompt the user to restart the system.
  • The NTBackup window disappears with no information or prompts for further action.
  • The server is restarted manually by the user following the system restore and it does not appear identical to the Primary server after logging in.

Resolution

NTBackup should prompt for a restart of the Secondary server following restore. It may be necessary to carry out one or all of the following in this order to receive a restart prompt.

  1. Restore the System State a second time on the Secondary Server.
  2. Restore the Windows system folder and the System State a second time on the Secondary Server.

If you continue to experience problems after following the above procedure(s), please contact Neverfail Support.


Applies To

All Versions


Related Information

None

KBID-222

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