Upgrading Neverfail Heartbeat V4.3.3 to V4.3.5 with V4-3-25435-patch.exe

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Supported Neverfail Versions
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You may upgrade from the following Neverfail versions to V4.3.5 using the upgrade patch V4-3-25435-patch.exe

- V4.3.3

The upgrade patch does not work on pre V4.3.3 kits. Please refer to Knowledgebase Article 348 if you are running a previous version.

This patch, or the full V4.3.5 kit must be used if you intend to run the IIS Server AM(X) because it contains functionality provided in this version.

The upgrade patch may be executed using Windows Terminal Services or Remote Desktop if required, though you should bear in mind that it may be necessary to physically disconnect the passive server from the network.


BEFORE YOU BEGIN:

- Please ensure you have read and fully understood the instructions below BEFORE attempting to install the patch.

- You should not execute the patch more than once on the same machine.


How to apply the V4-3-25435-patch.exe
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To successfully apply the Neverfail 4.3.5 patch to your system, please perform the following steps:

On a remote client PC, or the ACTIVE server, as appropriate:

1. Download V4-3-5 Patch from the appropriate product area of the Neverfail Partner Extranet. Extract the file V4-3-25435-patch.exe to both your Active and Passive servers, and to any remote client PCs running the Neverfail Heartbeat Management Client.

2. Shutdown Neverfail Heartbeat, and close any other applications you may have open on the Active and Passive servers.

On the PASSIVE server:

3. Execute the patch on the PASSIVE server by double-clicking on the file V4-3-25435-patch.exe. Follow the instructions displayed to install the patch.

4. Reboot the PASSIVE server when prompted. After the reboot, the upgraded version of Neverfail Heartbeat will be running on the PASSIVE server.

5. Right-click on the Neverfail System Tray icon, and select 'About Neverfail Heartbeat'. Check that the version displayed is V4.3 (build 25435)

On the ACTIVE server:

6. Execute the patch on the ACTIVE server by double-clicking on the file V4-3-25435-patch.exe. Follow the instructions displayed to install the patch.

7. Reboot the ACTIVE server when prompted. After the reboot, the upgraded version of Neverfail Heartbeat will be running on the ACTIVE server.

8. Right-click on the Neverfail System Tray icon, and select 'About Neverfail Heartbeat'. Check that the version displayed is V4.3 (build 25435)

You should also upgrade any remote client PCs running the Neverfail Heartbeat Management Client:

9. Ensure that the Management Client is closed, and close any other applications.

10. Execute the patch on the remote client PC by double-clicking on the file V4-3-25435-patch.exe. Follow the instructions displayed to install the patch.

11. Start Neverfail Heartbeat on the Primary and Secondary servers.

On a remote client PC, or the ACTIVE server, as appropriate:

12. Use the Neverfail Heartbeat Management Client to check that the Neverfail Channel is connected and that a full system check is in progress.

KBID-373

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