Installation backup fails if Windows 2003 Volume Shadow Copy service (VSS) is not enabled at installation time.

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The Windows 2003 Volume Shadow Copy service (VSS) manages and implements Volume Shadow Copies used for backup and other purposes.

The process for installing Neverfail Heartbeat includes creating a backup from the Primary server and restoring it on the Secondary server.

If the VSS service is disabled, installation backup will fail.

To ensure a successful backup, please check that the VSS service is enabled (automatic or manual) before commencing installation of Neverfail Heartbeat.

KBID-385

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