Installation of Neverfail Heartbeat May Fail if the Downloaded Kit is Unzipped Incorrectly or Not Unzipped

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Summary

This Knowledgebase article describes an issue when attempting to run the Setup.exe file without extracting the downloaded .zip file or failing to select the "All files/folders in archive" option.


More Information

Symptoms

Attempting to install Neverfail Heartbeat without extracting the contents of the Neverfail Heartbeat .zip file or extracting using the WinZip application with the default settings causes Setup to fail.

Cause

Neverfail Heartbeat Setup requires all of the contents of the Neverfail Heartbeat software .zip file to be extracted. Failure to extract the entire contents of the software .zip file results in failure of the installation to proceed.

Resolution

Care should be taken when unzipping the contents of the downloaded Neverfail Heartbeat software .zip file. After clicking Extract, ensure that the "All files/folders in archive" option is selected as this will allow creation of the empty folders required for proper placement of the files.


Applies To

Neverfail Heartbeat V5.5.1 and Earlier


Related Information

None

KBID-405

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