Troubleshooting Neverfail Heartbeat install problems (Version 4.4 onwards)

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Summary

This article contains details of files that are created during the install of Neverfail Heartbeat version 4.4 onwards.

 

More Information

Below is a list of files created and modified during the installation of Neverfail Heartbeat. Neverfail support may ask for some or all of these to be sent for analysis when investigating support requests.

  • C:\neverfail\support\changelog.txt - Records all file and registry changes made during a Neverfail Heartbeat installation.
  • C:\nfpartialsetupsession.dat - Records the configuration information, as supplied during installation by the user. This file is reloaded by the Setup.exe process if the install is aborted at any stage.
  • C:\Documents and Settings\\Local Settings\Temp\nfsetupauditlog.txt - This file is created in the user profile of the currently logged on user. It records all user actions performed during the install.

 

KBID-420

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