How to upgrade from Neverfail Heartbeat V4.6.1 using the V4.6.2 Service Pack

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Summary
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This Knowledgebase article provides information for users upgrading to Neverfail Heartbeat V4.6.2 from V4.6.1 using the service pack provided with the downloadable kit from the Neverfail extranet.

Note: To upgrade from any older versions of Neverfail Heartbeat follow the instructions from the following Knowledgebase articles using the Neverfail Heartbeat V4.6.2 downloadable kit (Not the V4.6.1 kit).

- 463 "How to upgrade to Neverfail Heartbeat version 4.6.1"


The Neverfail Heartbeat V4.6.2 downloadable kit (Z-Sw-H-V4.6.2.zip) is available from the Neverfail Extranet within the appropriate product area.


More Information
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Neverfail Heartbeat version 4.6.2 contains a number of major enhancements to the product.


BEFORE YOU BEGIN:

- Please ensure you have read and fully understood the instructions below BEFORE attempting to install the update.

- It is necessary to reboot both servers during the upgrade process, as Neverfail Heartbeat drivers are updated on both Active and Passive servers; so a small amount of downtime will be incurred. You may wish to schedule other maintenance or updates at the same time. Please contact Neverfail support for advice.


To upgrade to Neverfail Heartbeat version V4.6.2, complete the steps below:

On a remote client PC, or the ACTIVE server, as appropriate:

1. Download Z-Sw-H-V4.6.2.zip from the appropriate product area of the Neverfail Partner Extranet and extract the contents to a folder. Copy this folder (referred to below as the 'update kit' folder) to both of the servers in your Neverfail pair, and to any remote client PCs running the Neverfail Heartbeat Management Client. The Service Pack is contained in this zip file and is called "ServicePack.nfs"

2. Shutdown Neverfail Heartbeat selecting the option to 'Exit Neverfail Heartbeat but leave protected applications running'.

3. Close all remaining instances of the Neverfail Server Pairs Overview window.

4. On the active server (normally the Primary):

- Run "Setup.exe" from the update kit folder
- Select the option "Install Service Pack"
- Select “*.nfs” at “Files of type” in the Open window
- Enter the path to the "ServicePack.nfs" file in the update kit folder
- Follow the on screen instructions to complete the update
- Once complete you will be prompted to restart the server

5. On the passive server (normally the Secondary):

- Run "Setup.exe" from the update kit folder
- Select the option "Install Service Pack"
- Select “*.nfs” at “Files of type” in the Open window
- Enter the path to the "ServicePack.nfs" file in the update kit folder
- Follow the on screen instructions to complete the update
- Once complete you will be prompted to restart the server

6. Start Neverfail Heartbeat on the passive server, and then on the active server if it did not automatically restart from the previous steps.

7. On a remote client PC, or the ACTIVE server, as appropriate, use the Neverfail Heartbeat Management Client to check that the Neverfail Channel is connected and that a full system check is in progress. Note: The Management Client version must be the same as the version runing on the Neverfail Heartbeat pair you wish to administer.

KBID-487

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