How to upgrade to Neverfail Heartbeat V4.7.1

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Summary
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This Knowledgebase article provides information for users upgrading to Neverfail Heartbeat V4.7.1 from V4.6.x and V4.7.0 using the service pack provided with the downloadable kit from the Neverfail Extranet.

Note: To upgrade from any older versions of Neverfail Heartbeat follow the instructions from one of the following Knowledgebase articles but use the Neverfail Heartbeat V4.7.1 downloadable kit in place of the V4.6.1 kit mentioned in the articles.

- 463 "How to upgrade to Neverfail Heartbeat version 4.6.1"

The Neverfail Heartbeat V4.7.1 downloadable kit (Z-Sw-H-V4.7.1.zip) is available from the Neverfail Extranet within the appropriate product area.



More Information
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To upgrade Neverfail Heartbeat version V4.6.x to version 4.7.x, complete the steps below:

On a remote client PC, or the ACTIVE server, as appropriate:

1. Download Z-Sw-H-V4.7.1.zip from the appropriate product area of the Neverfail Extranet and extract the contents to a folder. Copy this folder (referred to below as the 'update kit' folder) to both of the servers in your Neverfail pair, and to any remote client PCs running the Neverfail Heartbeat Management Client. The Service Pack is contained in this zip file and is called "ServicePack.nfs"

2. Shutdown Neverfail Heartbeat selecting the option to 'Exit Neverfail Heartbeat but leave protected applications running'.

3. Close all remaining instances of the Neverfail Server Pairs Overview window.

4. On the active server (normally the Primary):

- Run "Setup.exe" from the update kit folder
- Select the option "Install Service Pack"
- Enter the path to the "ServicePack.nfs" file in the update kit folder
- Follow the on screen instructions to complete the update
- Once complete you will be prompted to restart the server

5. On the passive server (normally the Secondary):

- Run "Setup.exe" from the update kit folder
- Select the option "Install Service Pack"
- Enter the path to the "ServicePack.nfs" file in the update kit folder
- Follow the on screen instructions to complete the update
- Once complete you will be prompted to restart the server

6. Start Neverfail Heartbeat on the passive server, and then on the active server if it did not automatically restart from the previous steps.

7. On a remote client PC, or the ACTIVE server, as appropriate, use the Neverfail Heartbeat Management Client to check that the Neverfail Channel is connected and that a full system check is in progress. Note: The Management Client version must be the same as the version runing on the Neverfail Heartbeat pair you wish to administer.

KBID-502

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