How To Protect Additional Captaris RightFax WorkServers / Email Gateways Post Installation of Neverfail Heartbeat

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Summary

This Knowledgebase article provides information about how to protect RightFax WorkServers / Email Gateways created post installation of Neverfail for Captaris RightFax.


More Information

If additional "Work Servers" and/or "Email Gateways" are created after the Neverfail installation, an uninstall and reinstall of the RightFax Server Application Module will be necessary in order to add protection for the newly created service. Please note that this can be achieved with Zero Application Downtime.

Please note that unlike other Application Modules, the Right Fax Application Module need only be reinstalled on the Primary-active server as described in the instructions below. The Work Servers/Email Gateways need only be created on the Primary Server, Neverfail Heartbeat will replicate the services to the
Secondary Server:


Procedure

Updating the Heartbeat Module Configuration

  1. Make sure the Primary Server is active.
  2. Shutdown Neverfail Heartbeat, opt to leave the protected applications running.
  3. Run Setup.exe and select 'Uninstall Selected Components'.
  4. Select the RightFaxServer Application Module from the list of available modules.
  5. Click Next , to complete the uninstall, and then Finish .
  6. Add and configure the necessary "Work Servers"/"Email Gateways"
  7. Make sure the newly created service is running (start it if it's not)
  8. Run Setup.exe and select 'Install AM(X)'.
  9. Browse to the location of the RightFaxServer.amx script.

If the SQL Server is installed locally and you are running Captaris RightFax version 9.0.X, the SQL STOP script must be immediately changed after reinstalling Neverfail Heartbeat for RightFax - for details see Knowledgebase article #520 - 'Modifications Required When Neverfail for RightFax and Neverfail for SQL Server Are Installed on the Same Server'.

If the SQL Server is installed locally and you are running Captaris RightFax version 9.3, the SQL START script must be immediately changed after reinstalling Neverfail Heartbeat for RightFax - for details see Knowledgebase article #520 - 'Modifications Required When Neverfail for RightFax and Neverfail for SQL Server Are Installed on the Same Server'.

Completing the Service Installation on the Secondary Server

  1. Start Neverfail Heartbeat on both Primary-active and Secondary-passive servers and allow the pair to complete the synchronization and verification process.
  2. When the synchronization has completed, shutdown Neverfail Heartbeat leaving the protected applications running.
  3. Reboot Secondary-passive server.
  4. If the SQL Server is installed locally and you are running Captaris RightFax version 9.0.X, the SQL STOP script must be changed after rebooting the Secondary server  - if this was not already performed as per Knowledgebase article #520 - 'Modifications Required When Neverfail for RightFax and Neverfail for SQL Server Are Installed on the Same Server'.

    If the SQL Server is installed locally and you are running Captaris RightFax version 9.3, the SQL START script must be changed after rebooting the Secondary server  - if this was not already performed as per Knowledgebase article #520 - 'Modifications Required When Neverfail for RightFax and Neverfail for SQL Server Are Installed on the Same Server'.

  5. Restart Neverfail Heartbeat on the Primary-active server.

The creation of the "Work Server"/"Email Gateway" can be done while Heartbeat is still running, however the services will not be replicated or protected by the monitoring components until the above procedure has been performed.

Note: it is recommended that on the Secondary server, the administrator double-checks and re-enters the credentials (user/password) under which the newly created service will run because under some circumstances the newly created service might not start properly due to a "logon failure" if this is not performed.

For further information please see Knowledgebase article #508 - 'Uninstalling an application module (Neverfail Heartbeat V4.5 onwards)'.


Applies To

Neverfail for Captaris RightFax


Related Information

None

KBID-519

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