How to add new Extranet accounts via the Extranet

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Summary

This Knowledgebase article details the steps to be followed for creating new users on the Neverfail Extranet.


More Information

New users for the Neverfail Extranet can be created only by existing users with Extranet Admin rights.


Procedure

To add a new Extranet user for your company, please follow the steps below:

  1. Click on the Manage Your Account link in the top right of the Extranet page.
  2. Click on the User List .
  3. Click on the Add button at the bottom of the list.
  4. Fill in the required fields on the 'Add User' form.
  5. Click on the Add button at the bottom of the form.
  6. An email will be sent to the new user with a system-generated password.

Users with Extranet Admin rights from Neverfail partners companies can create new Extranet users for their direct customers following the steps below:

  1. From the menu on the left of the Extranet page, select Partner Resources -> Customer Management .
  2. Select the desired customer from the 'Direct Customer List'.
  3. Click on the User List .
  4. Click on the Add button at the bottom of the list.
  5. Fill in the required fields on the 'Add User' form.
  6. Click on the Add button at the bottom of the form.
  7. An email will be sent to the new user with a system-generated password.

Applies To

All Users


Related Information

None

KBID-592

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