Plug-in Policy

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Summary

This Knowledgebase article explains Neverfail policy regarding released plug-ins.

CONFIDENTIAL ! This Knowledgebase Article is FOR INTERNAL USE ONLY.

More Information

Released plug-ins are categorized as follows:

  • Category A — Strategic and/or Widespread
  • Category B — Care and Maintenance

Policy

The Product Manager and the Marketing Manager are responsible for determining the categories. They meet in the second week of each quarter to decide on moving plug-ins between the categories.

Category Plug-ins Auxiliary Plug-ins
A Blackberry McAfee GroupShield for Microsoft Exchange
Exchange McAfee GroupShield for Lotus Domino
File Server Microsoft Antigen for Exchange
IIS Microsoft Forefront for Exchange
Lotus Domino Symantec Mail Security
RightFax Server Trend Micro ScanMail
SharePoint
SQL Server
Virtual Center
B Good Mobile Messaging Captaris RightFax Connector for Exchange
Client Profiles
Conceivium MobileMonitor Agent for BlackBerry Enterprise Server
eTrust EZ AntiVirus
GFI Mail Essentials
Sophos PureMessage for Exchange

The following table describes typical provided levels of support.


Summary

Category A — Strategic Category B — Care & Maintenance
Plug-in Aux Plug-in Plug-in Aux Plug-in
A new version of a supported application is available. Neverfail usually develops new version Case by case decision; usually do not develop new version
Include in QA of Heartbeat releases Yes No
Knowledge base mentions releases and hints Yes Yes
SCOPE reaction to finding the service Supported Supported
Marketing effort High:
Core application
As needed Low or none
Datasheets & collateral for the plug-in Yes As needed Only if they already exist As needed
Mentioned as supported in general marketing material Yes Yes
Mentioned on Neverfailgroup.com Yes Yes, but in a long list, not on an individual page
Product downloads on extranet Yes Yes
Supported by first and second line support Yes Yes
Module appears in price list Yes Yes
Support appears on price list Yes Yes
Able to invoice Yes Yes

Applies To

All AMX(s).


Related Information

None.

KBID-891

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