Problem Logging Onto the Neverfail Heartbeat Management Console With a NetBIOS Domain Name

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Summary

This Knowledgebase article describes a known issue when using a NetBIOS domain name to log on to the Neverfail Heartbeat Management Console.


More Information

This Knowledgebase article may apply to Neverfail Heartbeat versions up to and including V5.0.2

When logon credentials contain a NetBIOS domain, for example 'NetBIOSDomainName\Username' the next time a log on is attempted, the backslash is changed to a forward slash, for example 'NetBIOSDomainName/Username'. This will invalidate the logon attempt and prevent access the console.

To workaround this issue, the forward slash must be changed back to a backslash in order to log onto the console.


Applies To

Neverfail Heartbeat up to and including V5.0.2


Related Information

None

KBID-932

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