VBScript Error 'Object not a collection' when installing Neverfail for SQL Server



This article describes the behavior of the SQL Server Application Module (AM) when attempting to install on a server without SQL Server. The most likely scenario for this is when an application that depends on SQL Server has a remote database, not a local one.

More Information

Wh en a Neverfail Solution is purchased for an application that uses a SQL Server database, the license for Neverfail for SQL Server will be automatically included. If the protected application’s database is installed on a remote server and the user does not clear the option to install the Neverfail for SQL Server module, an error will be produced.


Th e default install action is to include the Neverfail SQL Server module for installation.  In cases where a SQL Server database is not present, Setup will generate this error :

The script: D:\Install\Heartbeat\{kit version}\Sql.vbs generated the following exception:

Type: Microsoft VBScript runtime error

Error Text:

Error In: line 154, position 1

Description: Object not a collection

F uture versions of Neverfail for SQL Server will report the error that SQL Server could not be found.

Recovery Action

To recover from the error the user will need to:

    • Click Exit from the Setup.
    • Choose Yes to save the session details.
    • Re-run setup and recover from the previous session.
    • At the License Feature Configuration pane unselect the SQL Server Application Module .

Advice for installing with remote databases

The ReadMe.txt in the affected kits provides the necessary steps to install these modules successfully when the database is on a remote server.

    1. After the license key has been entered, the "License Feature Configuration" page will be displayed.
    2. Clear the "SQL Server Application Module" check box, so that the Setup does not attempt to install it.
    3. Proceed to the AM(X) page and provide the path to the appropriate AM(X) script.

Applies To

Neverfail for BlackBerry Enterprise Server (All Versions)
Neverfail for RightFax Server (All Versions)
Neverfail for Exchange (All Versions)

Related Information



0 out of 0 found this helpful



Please sign in to leave a comment.