How to Enter a New Neverfail Engine License Key



This Knowledgebase article provides information about how to enter a new license key after Neverfail Heartbeat has been installed on a server cluster.


More Information

You may be required to enter a new Neverfail Heartbeat license keys following the certain configuration changes, such as changing a NIC, adding new Application Modules (AMs)/Plug-ins, or changing the identity of a server (for example, Primary to Secondary). Follow the procedure below to enter the new license keys without having to reinstall Neverfail Heartbeat.

Note: Beginning with Neverfail Heartbeat V6.0, the license key must be added on all servers in the cluster: Primary, Secondary, and Tertiary (if present).



To install a new Neverfail Heartbeat license key, perform the following steps:

  1. Using the Neverfail Heartbeat Management Client, shutdown Neverfail Heartbeat.
  2. Right-click the Neverfail icon in the system tray and select Server Configuration. The Server Configuration wizard starts.
  3. Select the License tab. In the License Key section, delete the old key.
  4. Manually enter the new license key or import a .txt file that contains the new license key.
  5. Repeat steps 1 – 4 on the Secondary server and on the Tertiary server (if present).
  6. Restart Neverfail Heartbeat on all servers.

Server Configuration Wizard - License tab


Applies To

Neverfail Heartbeat, all versions.


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