Following a Reboot of the Primary-Active Server Windows May Take 2-5 mins to Display Logon

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Summary

This Knowledgebase article provides information about after a reboot of the Primary-active server; Windows may take 2-5 mins to display a logon dialog.


More Information

Symptoms

When Windows starts up on the Primary-active server after a reboot, it may take 2 - 5 minutes to display the logon prompt, while it attempts to start the Neverfail Server R2 Service. A Windows message reporting that a service has failed to start will also be displayed.

The Windows System Event Log shows Event ID 7022 from 'Service Control Manager', with a
message of, "The Neverfail Server R2 service hung on starting."

Cause

The Neverfail Heartbeat service does start correctly, and this can be confirmed via the Management GUI.

Resolution

This is a known issue with V4.1 and V4.2 on Windows 2000 SP 4 and 2003 operating systems and will be resolved in a future release of Neverfail Heartbeat. This does not apply to Neverfail Heartbeat V4.3 onwards.


Applies To

Neverfail Heartbeat V4.1 and V4.2


Related Information

None

KBID-257

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