This Knowledgebase article provides information about setting protected applications to 'Started' and 'Automatic' before performing an installation of Neverfail Heartbeat.
Using the Service Control Manager, please ensure all protected application services are in the 'Started' state, with startup type set to 'Automatic'. This is documented in the Reference Guide as it must be done before commencing the installation of Neverfail Heartbeat. Failure to do so will mean that services will not be identified by the installer and included in the application protection.
Neverfail Heartbeat V5.2.2 and Earlier