Procedure for installation of Neverfail Heartbeat V4.1 Service Pack 1

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Summary

This knowledgebase article provides information about how to install Neverfail Heartbeat V4.1 Service Pack 1.


More Information

The following service pack procedure must be followed while logged onto each server locally, and not via Terminal Services.

During the installation of this service pack, ensure that no Terminal Services sessions are connected to either the Primary server or Secondary server.

The service pack can be downloaded by clicking on and unzipping the file to the desired location.

Procedure

Service Pack Install Option 1:

Follow this procedure to minimize downtime for the protected application when installing the patch during normal working hours.

  1. Open the Neverfail Heartbeat Management Client locally on the active server.
  2. On System - > Status & Control , confirm that 'File System Status' and 'Registry Status' are both ‘Synchronized’.
  3. Select Shutdown , and confirm selection to leave protected application running.
  4. Move to the passive server.
  5. Apply V4.1 service pack 1 to the passive server using the SP1 process below.
  6. Reboot the Passive server.
  7. Once the Passive server has rebooted, confirm that Heartbeat has started in passive mode.
  8. Move to the active server.
  9. Start Heartbeat using the Neverfail System Tray Icon locally on the active server.
  10. Open the Neverfail Heartbeat Management Client locally on the active server.
  11. When System -> Status & Control shows both 'File System Status' and 'Registry Status' as ‘Synchronized’, perform a switchover.
  12. Confirm switchover complete.
  13. Repeat steps 1 to 12, starting on the server, which is now active.

Service Pack Install Option 2:

Follow this procedure when installing the patch outside normal working hours, if a small amount of downtime is acceptable.

  1. Open the Neverfail Heartbeat Management Client locally on the active server.
  2. On System -> Status & Control , confirm that 'File System Status' and 'Registry Status' are both ‘Synchronized’.
  3. Select Shutdown , and confirm selection to stop the protected application.
  4. Apply V4.1 service pack 1 to the passive server using the SP1 process below, but do not restart.
  5. Apply V4.1 service pack 1 to the active server using the SP1 process below, but do not restart.
  6. Reboot passive server, check Heartbeat started in passive mode.
  7. Reboot active server, check Heartbeat started in active mode.
  8. Open the Neverfail Heartbeat Management Client locally on the active server or on a remote client.
  9. Periodically monitor the 'synch/verify' process, until System -> Status & Control shows both 'File System Status' and 'Registry Status' as ‘Synchronized’.

SP1 Process

  1. Download and unzip NeverfailHeartbeatV4.1_SP1.exe.zip , extracting NeverfailHeartbeatV4.1_SP1.exe to a suitable location on the target server.
  2. Run NeverfailHeartbeatV4.1_SP1.exe
  3. Click on OK .
  4. Click on Setup .
  5. Click on Install to start SP1 installation.
  6. Click on OK to confirm the start of file replacement.
  7. Click on Finish .


Applies To

Neverfail Heartbeat V4.1


Related Information

None

KBID-300

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