General guidelines for upgrading Neverfail Heartbeat V4.4 to V4.5

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Summary

This Knowledgebase article provides information for users upgrading from Neverfail Heartbeat V4.4 to V4.5 using the Neverfail Heartbeat V4.5 update software. It contains references to other articles, which deal with specific upgrade paths. Please read this article entirely before upgrading your Neverfail Heartbeat server pair, referring to the other articles mentioned in the text where necessary.


More Information

Neverfail Heartbeat V4.4 may be upgraded to V4.5, using the Neverfail Heartbeat V4.5 update software, available from the Neverfail Partner Extranet. This update may also be used to add an AMX to an existing deployment of Neverfail Heartbeat V4.4.

The Neverfail Heartbeat V4.5 update software may be downloaded from the Neverfail Extranet, under the 'Products / Downloads' section and the corresponding product.

The Neverfail version number of this update is V4.5.37.

The following Neverfail versions may be upgraded using the Neverfail Heartbeat V4.5 update software:

Windows 2000 SP4 or Security Rollup 2005:

  • Neverfail Heartbeat V4.4 for Microsoft Exchange 2000 SP3 or 2003 SP1
  • Neverfail Heartbeat V4.4 for Microsoft SQL Server 2000 SP3a or SP4
  • Neverfail Heartbeat V4.4 for File Server
  • Neverfail Heartbeat V4.4 for Microsoft Internet Information Services (IIS) 5.0

Neverfail Heartbeat V4.4 for BlackBerry 4.0

Windows 2003 SP1:

  • Neverfail Heartbeat V4.4 for Microsoft Exchange 2003 SP1
  • Neverfail Heartbeat V4.4 for Microsoft SQL Server 2000 SP3a or SP4
  • Neverfail Heartbeat V4.4 for File Server
  • Neverfail Heartbeat V4.4 for Microsoft Internet Information Services (IIS) 6.0
  • Neverfail Heartbeat V4.4 for Microsoft SharePoint 2003
  • Neverfail Heartbeat V4.4 for BlackBerry 4.0

Procedure

How to run the update

  1. To upgrade Neverfail Heartbeat version V4.4 to V4.5, follow the instructions in Knowledgebase article #445 - 'How to upgrade Neverfail Heartbeat version V4.4 to V4.5'.
  2. To upgrade Neverfail Heartbeat version V4.4 to V4.5 AND enable the Data Rollback Module, follow the instructions in Knowledgebase article #446 - 'How to upgrade Neverfail Heartbeat version V4.4 to V4.5 and enable the Data Rollback Module'.
  3. To upgrade Neverfail Heartbeat version V4.4 to V4.5 AND install any of the following AMXs, follow the instructions in Knowledgebase article #445 first, and then in Knowledgebase article #447 - 'How to install an AMX after upgrading Neverfail Heartbeat version V4.4 to V4.5':
    • Symantec Mail Security 4.5
    • Symantec Mail Security 4.6
    • McAfee GroupShield 6.0
    • Microsoft Antigen (Sybari Antigen for Exchange) 7.5
  4. To upgrade Neverfail Heartbeat version V4.4 to V4.5 AND install any of the following AMXs, follow the instructions in Knowledgebase article #448 - 'How to upgrade Neverfail Heartbeat version V4.4 to V4.5 and install an AMX for an antivirus tool which requires network access at install time only':
    • Sophos MailMonitor 1.7
    • Trend Micro ScanMail 6.2
    • Trend Micro ScanMail 7.0

Note: If you are planning to install any AMX other than those listed above, please contact Neverfail Support.


Applies To

Neverfail Heartbeat V4.4


Related Information

None

KBID-393

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