How to upgrade Neverfail Heartbeat version V4.4 to V4.5

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Summary
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This Knowledgebase article provides information for users upgrading from Neverfail Heartbeat V4.4 to V4.5 using the Neverfail Heartbeat V4.5 update software.


More Information
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BEFORE YOU BEGIN:

- Please ensure you have read and fully understood the instructions below BEFORE attempting to install the update.

- It is necessary to reboot both servers during the upgrade process, as Neverfail Heartbeat drivers are updated on both Active and Passive servers; so a small amount of downtime will be incurred.


To upgrade Neverfail Heartbeat version V4.4 to V4.5, complete the steps below:

On a remote client PC, or the ACTIVE server, as appropriate:

1. Download Z-Sw-H-V4.5-update-from-V4.4.zip from the appropriate product area of the Neverfail Partner Extranet and extract the contents to a folder. Copy this folder (referred to below as the 'update kit' folder) to both of the servers in your Neverfail pair, and to any remote client PCs running the Neverfail Heartbeat Management Client.

2. Shutdown Neverfail Heartbeat, and close any other applications you may have open on the Active and Passive servers.

3. Close all remaining instances of the Neverfail Server Pairs Overview window, and any other applications you may have open, on any client PCs.

4. On the passive server (normally the Secondary):

- Run the Setup.exe program in the update kit folder.
- On the "Setup Type" screen, select "Install Service Pack" and "Next>"
- On the "Service Pack Configuration" screen, select "Add..." and then browse to the sp4_5.amx file in the update kit folder.
- For the remaining steps follow the instructions on the screen.

You will be asked to reboot this server after applying the update.

5. On the active server (normally the Primary):

- Run the Setup.exe program in the patch kit folder.
- On the "Setup Type" screen, select "Install Service Pack" and "Next>"
- On the "Service Pack Configuration" screen, select "Add..." and then browse to the sp4_5.amx file in the update kit folder.
- For the remaining steps follow the instructions on the screen.

You will be asked to reboot this server after applying the update.

6. On any remote client PC:

- Run the Setup.exe program in the update kit folder.
- On the "Setup Type" screen, select "Install Service Pack" and "Next>"
- On the "Service Pack Configuration" screen, select "Add..." and then browse to the sp4_5.amx file in the update kit folder.
- For the remaining steps follow the instructions on the screen.

You will be asked to reboot the client PC after applying the update.

7. Start Neverfail Heartbeat on the passive server, and then on the active server.

8. On a remote client PC, or the ACTIVE server, as appropriate, use the Neverfail Heartbeat Management Client to check that the Neverfail Channel is connected and that a full system check is in progress.

KBID-445

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