Modifications Required When Neverfail for RightFax and Neverfail for SQL Server Are Installed on the Same Server

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Summary

This Knowledgebase article describes how to configure required modifications for SQL Server and RightFax Server AMs Start and Stop Scripts.


More Information

In some configurations, the SQL Server and RightFax Server Application Modules Start/Stop Scripts may need to be altered to avoid warning messages or errors.

For Captaris RightFax Server version 9.0.X:

If Microsoft SQL Server or MSDE is installed locally, some RightFax services will also be added to the bottom of the list of services within the Stop.bat script corresponding to the SQL Server Application Module.

<installDrive>:\Neverfail\R2\Scripts\SQLServer\Stop.bat

In order to gracefully shutdown (with no warnings/errors), these services need to be stopped before the SQL Services are stopped. Using a text editor move the following service entries to the top of the list on each SQL STOP script from both servers:

  • rfserver
  • rfdb
  • rfrpc
  • rfdoctrans

If the scripts are not configured as described, the services will be stopped but will generate errors or warnings in the Application Event Log when switching or stopping.

For Captaris RightFax Server version 9.3:

If version 9.3 of RightFax server is installed and the SQL Server is installed locally, some RightFax services will be added in the list of services within the Start.bat script corresponding to the SQL Server Application Module.

<installDrive>:\Neverfail\R2\Scripts\SQLServer\Start.bat

The number of services present in the script are dependant on the RightFax service pack level and which services are installed on particular servers.

  • rfserver
  • rfdb
  • rfdoctrans

In order to make sure the application starts and stops correctly during a switchover, the RFSERVER service needs to be listed first within the RightFax related services as that service is controlling the remaining services.

Alternately, one can simply remove the "rfdb" and "rfdoctrans" services from Start.bat.

Additional modification

If Microsoft SQL Server or MSDE is installed locally, the RightFax services below will also be added to the RightFax Server AMX start script (<installDrive>:\Neverfail\R2\Scripts\RightFaxServer\Start.bat):

  • rfserver
  • rfdb
  • rfrpc

The RightFax Start Script should not contain these services. If they are present, they should be removed because otherwise the rfdb service will fail to start causing the RightFax AM to record 'Application Failed' as its status, even though the service eventually starts.

Please note: All the above changes should be made on both Primary and Secondary servers.


Applies To

Captaris RightFax Server V9.0.X, 9.3


Related Information

None

KBID-520

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