How to upgrade to Neverfail Heartbeat V5.0.1

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Summary

This Knowledgebase article provides information about how to upgrade to Neverfail Heartbeat V5.0.1. using the Service Pack provided with the downloadable kit from the Neverfail Extranet.


More Information

Note: This article refers to editions of Neverfail other than Neverfail for SQL Server.

This Knowledgebase article provides information for users upgrading to Neverfail Heartbeat V5.0.1 from:

V4.7.1

V4.7.0

V4.6.2

V4.6.1

Note: To upgrade from any older versions of Neverfail Heartbeat follow the instructions in Knowledgebase article #463 - 'How to Upgrade to Neverfail Heartbeat V4.6.1', but use the Neverfail Heartbeat V5.0.1 downloadable kit in place of the V4.6.1 kit mentioned in the article.


Procedure

The Neverfail Heartbeat V5.0.1 downloadable kit (Z-Sw-H-V5.0.1.zip) is available from the 'Products / Downloads' section of the Neverfail Extranet.

To upgrade Neverfail Heartbeat V4.6.1, V4.6.2, or V4.7.x to version 5.0.1, complete the steps below:

On a remote client PC, or the ACTIVE server, as appropriate:

  1. Download Z-Sw-H-V5.0.1.zip from the appropriate product area of the Neverfail Partner Extranet and extract the contents to a folder. Copy this folder (referred to below as the 'update kit' folder) to both of the servers in your Neverfail pair, and to any remote client PCs running the Neverfail Heartbeat Management Client. The Service Pack is contained in this zip file and is called "ServicePack.nfs"
  2. Shutdown Neverfail Heartbeat, selecting the option to 'Exit Neverfail Heartbeat but leave protected applications running'.
  3. Disconnect the principal (public) network cable on the passive server.
  4. Close all remaining instances of the Neverfail Server Pairs Overview window.
  5. On the active server (normally the Primary):
    1. Run "Setup.exe" from the update kit folder
    2. Select the option "Install Service Pack"
    3. Enter the path to the "ServicePack.nfs" file in the update kit folder
    4. Follow the on screen instructions to complete the update
    5. Once complete you will be prompted to restart the server
  6. On the passive server (normally the Secondary):
    1. Run "Setup.exe" from the update kit folder
    2. Select the option "Install Service Pack"
    3. Enter the path to the "ServicePack.nfs" file in the update kit folder
    4. Follow the on screen instructions to complete the update
    5. Once complete you will be prompted to restart the server
  7. On both the active and passive server. Open the TCP/IP properties for the channel NIC/s and check that the Neverfail Packet Filter Driver is not installed on this network card (unchecked). The Neverfail Packet Filter Driver should not operate on the Neverfail Channel NIC/s but should be installed (checked) on any public network connections.
  8. Start Neverfail Heartbeat on the passive server, and then on the active server if it did not automatically restart from the previous steps.
  9. Reconnect the principal (public) network cable on the passive server.
  10. On a remote client PC, or the ACTIVE server, as appropriate, use the Neverfail Heartbeat Management Client to check that the Neverfail Channel is connected and that a Full System Check is in progress. Note: The Management Client version must be the same as the version running on the Neverfail Heartbeat pair you wish to administer. The Management Client must first be uninstalled, and then reinstalled using setup.exe from the update kit on the remote client PC.

Applies To

Neverfail Heartbeat V4.6.1, V4.6.2 or V4.7.x


Related Information

None

KBID-716

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