How to View, Filter and Export Event Logs in Neverfail Heartbeat v5.3 to v6.0



This Knowledgebase article provides information about how to view, filter, and export event logs.

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A good maintenance plan includes a regular review of event logs to identify potential issues or to troubleshoot issues that arise and affect a company's operations.  Neverfail provides you the opportunity to view, filter, and export event logs when necessary.


How to View Event Logs

To view Neverfail event logs, launch the Neverfail Heartbeat Management Client and select the Log button on the left of the screen and click on the 'View Event Log' tab. The events that Neverfail has logged are listed chronologically (by default) in the Log Details data grid, the first log being at the top and subsequent logs moving down the list. The Log Details data grid shows the time the event happened, its importance, the type of event that triggered the log, and its detail.

Event Log

The detail in data grid is concatenated; you can review the log in more detail by clicking on it, which will bring up the event properties screen. The event properties screen shows the full detail and trace of the event log along with the source of the error thereby assisting in troubleshooting.  Further logs can be reviewed, without having to close this screen, by using the up and down arrows of the dialog box to scroll through the list of logs. This can prove particularly useful where many logs have occurred simultaneously aiding in the identification of the problem source. Close the Event Properties screen by clicking the Close button.

Neverfail, by design is configured to log events based upon the four levels of importance listed below:

Symbol Detail

critical warning

These are critical errors within the underlying operation of Neverfail Heartbeat and should be considered critical to the operation of the system.

Warning symbol
Warning errors are generated where the system finds discrepancies within the Neverfail Heartbeat operational environment that are not deemed critical to the operation of the system.
Logs symbol
System logs are generated following normal Neverfail Heartbeat operations. They are designed to be reviewed to check the success of Neverfail processes such as file synchronization.
Information symbol
Information logs are similar to system logs but reflect operations carried out within the GUI rather than operations carried out to the Neverfail Heartbeat Server service itself such as logging on etc.

How to Filter the Logs

The list of logs that Neverfail Heartbeat has recorded may be filtered to hide less important logs, by selecting the Events of at Least check box in the filter group, selecting the importance level from the drop down box, and selecting Apply . Only logs above the severity chosen will be displayed.

Event Importance

Logs may also be filtered to display a subset of logs between a specific date and time range by selecting the Events From check box and adjusting the 'Start' and 'End' date and time and selecting Apply . The filtering can be removed and reset by selecting the Reset button.

event filter

The list of events may be refreshed at any time by selecting the Refresh Event Log button at the bottom left of the 'Log Details' data grid. Clear the list by selecting the Remove All Entries button at the top left of the 'Log Details' data grid.

How to Export and Email the Logs

The list may also be exported to a comma separated variable file by selecting the Configuration tab and entering the file name and path in the 'Export Log to' text field. Alternatively select the Browse.. button next to the text field to open an explorer type of interface and select your location.

Log Configuration

You can also  e-mail a copy of the log file under 'Mail Log File' by selecting the Mail Every check box and selecting the day and time that the log file should be sent. Once the frequency of the e-mail has been specified, the e-mail recipients must be specified. To add an e-mail address select the Add Row icon in the top left of the e-mail recipients data grid, and type in the full e-mail address.  Remove unwanted addresses by selecting their row, and select the Delete Selected Row button, which is located beneath the Add Row button. If necessary, clear the whole list by selecting the Trash can icon beneath the Delete Selected Row button.

Duplicated events can be ignored by selecting the Ignore Events button and setting the time period for the duplication to be ignored. Configure the length of the event list using the Record At Most option. The default is 'Record At Most 100 events'.  Changing the value will increase or decrease the length of the log list accordingly.  Once your preferred event logs have been configured, click the Apply button at the bottom of the screen to save the changes.  The Reset button restores the logging configuration that was previously applied, but does not affect the logs already recorded in the list.

Applies To

Neverfail Heartbeat v5.3 to v6.0

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