Neverfail eLearning Interactive Learning Segments (ILS) Fail to Complete Loading Page Assets

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Summary

This Knowledgebase article provides information about an issue with the Neverfail eLearning Interactive Learning Segments (ILS) where a page may fail to complete loading page assets.


More Information

On rare occasions, Neverfail eLearning ILSs may fail to complete loading page assets even after successfully viewing multiple pages.  In the event that this occurs, follow the instructions below to resolve the issue.

Symptom

When launching a Neverfail eLearning Interactive Learning Segment (ILS) the page may fail to complete loading of the page assets.

Cause

Using an unsupported version of Macromedia Flash Player.

Resolution

  1. Uninstall the currently installed of Macromedia Flash Player.
  2. Download the latest version of Macromedia Flash Player from the Adobe website.
  3. Install the newly downloaded Macromedia Flash Player.


Applies To

Neverfail eLearning Certification Courses


Related Information

None

KBID-1039

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