How to Upgrade or Reinstall Neverfail for SharePoint

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Summary

This Knowledgebase article provides specific information about upgrading the Neverfail for SharePoint Application Module.  For general information about the procedure to upgrade/reinstall Application Modules, see Knowledgebase article #462 - 'How to upgrade or reinstall an Application Module to protect previously unprotected features'.


More Information

When upgrading/reinstalling Neverfail for SharePoint, it is important to install/reinstall the Application Modules in the correct sequence.

Installing the Application Modules

On the Primary active server:

  1. From the folder \R2\bin under the Neverfail program directory, launch Setup.exe
  2. Select 'Install AM(X)' press Next .
  3. After pressing 'Next' you will be asked to confirm the Application Module features you intend to install.

Ensure that:

  • FileServer is NOT selected. Please uncheck this box before proceeding.
  • SQL Server should only be checked if you have one of the supported versions of SQL Server installed.
  1. When prompted, supply the location of the extracted IIS AM(X) script.
  2. Then supply the location of the extracted SharePoint AM(X) script.
  3. Check the order of the list, IIS must appear above the SharePoint
    script.

Note:  It is important to install Application Modules in the order described above.

  1. Press Next when all scripts have been added.
  2. Review the 'Installation Summary' report and press Next .
  3. Review the 'Pre-Install Check Report'.
  4. If there are any failures or warnings resolve the issue and then click Back .
  5. Press Next to run the pre-install checks again.
  6. If there are no errors, the 'Next' button will be enabled.
  7. Press Next and then Finish to complete the installation.

On the Secondary passive server:

  1. From the folder \R2\bin under the Neverfail program directory, launch Setup.exe
  2. Select 'Install AM(X)' press Next .
  3. After pressing 'Next' you will be asked to confirm the Application Module features you intend to install.

Ensure that:

  • FileServer is NOT selected. Please uncheck this box before proceeding.
  • SQL Server should only be checked if you have one of the supported versions of SQL Server installed.
  1. When prompted, supply the location of the extracted IIS AM(X) script.
  2. Then supply the location of the extracted SharePoint AM(X) script.
  3. Check the order of the list, IIS must appear above the SharePoint
    script.

Note:  It is important to install Application Modules in the order described above.

  1. Press Next when all scripts have been added.
  2. Review the 'Installation Summary' report and press Next .
  3. Review the 'Pre-Install Check Report'.
  4. If there are any failures or warnings resolve the issue and then click Back .
  5. Press Next to run the pre-install checks again.
  6. If there are no errors, the 'Next' button will be enabled.
  7. Press Next and then Finish to complete the installation.


Applies To

Neverfail for SharePoint


Related Information

None

KBID-1178

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