Installation of Neverfail for FileMaker Server Application Module Stops

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Summary

This Knowledgebase article provides information about a workaround when installing Neverfail for FileMaker Server Application Module with FileMaker Server V8.4 installed and the installation stops.


More Information

Symptom

During the installation of Neverfail for FileMaker Server Application Module with FileMaker Server V8.4, the installation process stops and displays the follow error messages:

[ Error: The Installation of FileMakerServer module (version:
201.1.5) has failed for the following reason:

Unable to determine the install location from service's Image Path. FileMaker
Server does not appear to be installed correctly.
The installation will not be allowed to continue.

Error: The FileMakerServer module, requires the file/folder: :\Program
Files\FileMaker\FileMaker Server\fmserver.ex to exist.
It does not exist.
The installation will not be allowed to continue.

The pre-install check failed. The installation may not continue]

Cause

During installation of Neverfail for FileMaker Server AM with FileMaker Server V8.4, the installation attempts to
identify the path from a value stored in the registry. The code expects that path to be quoted and removes the first and last characters of the string. If the sting is not quoted, the code removes the first and last characters causing the registry value to provide an invalid path to the image.

Workaround

To workaround this issue, use the following procedure:

  1. Go to Start -> Run and type "Regedit" and then press Enter .
  2. Navigate to the following registry key and value:
  3. \HKLM\System\CurrentControlSet\Services\FileMaker Server 8 ImagePath

    c:\Program Files\FileMaker\FileMaker Server\fmserver.exe

  4. Add a quote character to both the start and the end of the data value as shown in the example below.
  5. "c:\Program Files\FileMaker\FileMaker Server\fmserver.exe"

  6. Close Regedit and continue the installation.

Applies To

Neverfail for FileMaker Server Application Module


Related Information

None

KBID-1211

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