This Knowledgebase article provides information about Neverfail for File Server not detecting the removal of an encrypted flag from a protected file/folder.
After removing the encrypted flag from a protected file/folder, Neverfail does not resynchronize the file/folder.
This is by design as Neverfail detects when a file/folder has been flagged as encrypted and resynchronizes the file/folder. It is less common to remove the encrypted flag from a file/folder and therefore, manual resynchronization is necessary.
When an encrypted flag is removed from a protected file/folder, it is necessary to resynchronize the file/folder manually. To do so, follow the steps below:
- From the Neverfail Heartbeat Management Client, select the Data button and then the Files Synch and Verify tab.
- Navigate in the left side of the pane to the folder containing the file/folder.
- Click on the Synchronize button to synchronize the file/folder. If synchronizing a folder, you may select to include subdirectories if necessary.
Neverfail Heartbeat v5.0 and Earlier