Neverfail for Exchange Plug-in - Feature List

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Summary

Neverfail for Exchange is a Plug-in for Neverfail Heartbeat that expands Neverfail Heartbeat's functionality to provide complete protection and application monitoring for the Microsoft Exchange environment; services, configuration information, Exchange mailstores, and logs including of the application and its environment that could affect availability.


More Information

Supported Versions of Microsoft Exchange

The Release Notes contain details of versions and platforms supported by each Plug-in version.

  • Exchange 2003 SP1, SP2
  • Exchange 2007 SP1, SP2, & SP3
  • Exchange 2010 SP1, SP2, & SP3
  • Exchange 2013
  • Exchange 2013 SP1

Supported Components and Features

Roles

Neverfail supports the following Exchange 2013 SP1 role based deployment:

  • Client Access Server (deploy Neverfail for IIS Plug-in)
  • Mailbox Server
  • Edge Transport Server

Neverfail supports the following Exchange 2013 role based deployment:

  • Client Access Server (deploy Neverfail for IIS Plug-in)
  • Mailbox Server

Neverfail supports the following Exchange 2010 and 2007 role based deployment:

  • Edge Transport Server
  • Hub Transport Server
  • Client Access Server (deploy Neverfail for IIS Plug-in)
  • Mailbox Server
  • Unified Messaging Server

Neverfail supports the following Exchange 2003 deployment:

  • Mailbox Server
  • Front End Server

Mobility

Exchange ActiveSync (EAS) and all compatible mobile devices, requires the IIS plug-in to be deployed on the:

  • Exchange 2010 and 2007
    • Client Access Server
  • Exchange 2003
    • Front End Server

Monitoring

Application Monitoring

  • Check for Dismounted Stores - Check all storage groups for dismounted mail stores; log and send an alert if any stores dismount. One or more dismounted stores changes the Neverfail Application to Degraded Application on the System and Application screens. If all stores are mounted, log No Dismounted Stores Found.

Performance Monitoring

Exchange 2003 Only

  • checkSendQueueSize
  • Send Queue Size - Monitors the queue of messages outbound from the Information Store. In cases where the SMTP service or the Message Transfer Agent (MTA) is down, or is experiencing a reduction in performance, there will be a non-zero value for this queue. Under normal operating conditions, this queue should not stay at a non-zero value for any significant length of time except for large systems of more than 2000 users, where the value will never be zero.
  • checkLocalQueueLength
  • The Local Queue Length is the number of messages in the SMTP queue awaiting local delivery. As a guideline, the maximum value should be less than 1,000.
  • checkCategorizerQueueLength
  • Exchange Transport Categorizer Queue Length is the number of messages waiting for advanced address resolution to occur before the message can be stored in the local queue or sent to the routing engine for delivery. A high number indicates a message flow problem within the intranet.
  • checkInboundConnectionsCurrent
  • Inbound Connections Current - Monitor the number of inbound connections to the Exchange Server. A reading of 0 for an extended time can indicate network problems.
  • checkAvgRetries/MsgsDelivered
  • Avg Retries/Msgs Delivered - Monitors the average number of retries per local delivery, shown as the number of retried messages as a fraction of the overall message delivered. Mail delivery problems are evident if the average number increases.
  • checkAvgRetries/MsgsSent
  • Avg Retries/Msgs Sent (checkAvgRetries/MsgsSent) - Monitors the average number of retries per outbound messages sent, if this increases then it will indicate send message problems. Number of retried messages as a fraction of the overall messages sent.
  • checkAddressListQueueLength
  • Address List Queue Length - Monitors the load on the Recipient Update Service, this usually exists on the first Exchange Server installed within the domain. Enabling this rule on any other Exchange server will result in the error Object reference not set to an instance of an object.

All Versions of Exchange (2003, 2007, 2010, and 2013)

  • checkRPCRequests
  • Exchange Store RPC Requests - The number of client requests currently being processed by the store, which should typically be below 25.
  • checkMessagesSent/Sec
  • Messages Sent/Sec - Monitors the rate messages sent to transport component. Compare this counter to a system baseline to determine the healthy output.
  • checkReceivedQueueSize
  • Receive Queue Size - Check for the number of queued messages, inbound from the information store. Compare this counter to a system baseline to determine the healthy output.
  • checkMessagesRecvd/Sec
  • Messages Received/Sec - Monitors the rate messages are received by the transport component. Compare this counter to a system baseline to determine the healthy output.
  • checkMessageBytesSent/Second
  • Message Bytes Sent/Second - Check the total size of messages in bytes are sent per second. Compare this counter to a system baseline to determine the healthy output.
  • checkMessageBytesRecvd/Second
  • Message Bytes Recvd/Second - Check the total receive rate for inbound messages. Compare this counter to a system baseline to determine whether the output rate is healthy.

Services

Common (All versions)

  • IIS Admin Service (IISAdmin)
  • Microsoft Exchange System Attendant (MSExchangeSA)
  • Microsoft Exchange Information Store (MSExchangeIS)
  • World Wide Web Publishing Service (W3SVC)
  • Indexing Service (cisvc)

Exchange 2003

  • Simple Mail Transport Protocol (smtpsvc)
  • Microsoft Exchange Routing Engine (RESvc)
  • Microsoft Exchange Management (MSExchangeMGMT)
  • Microsoft Exchange IMAP4 service (IMAP4SVC)
  • Microsoft Message Transfer Agent (MSExchangeMTA)
  • Microsoft POP3 Service (pop3svc)
  • Task Scheduler (schedule)
  • Network News Transfer Protocol (nntpsvc)
  • Microsoft Exchange Site Replication Service (MSExchangeSRS)
  • Microsoft Exchange Active Directory Connector (MSExchangeADC)

Exchange 2007 and 2010

  • Microsoft Exchange Active Directory Topology (MSExchangeADTopology)
  • Microsoft Exchange EdgeSync (MSExchangeEdgeSync)
  • Microsoft Exchange File Distribution (MSExchangeFDS)
  • Microsoft Exchange Mailbox Assistants (MSExchangeMailboxAssistants)
  • Microsoft Exchange Mail Submission Service (MSExchangeMailSubmission)
  • Microsoft Exchange Replication Service (MSExchangeRepl)
  • Microsoft Exchange Service Host (MSExchangeServiceHost)
  • Microsoft Exchange Transport (MSExchangeTransport)
  • Microsoft Exchange Unified Messaging (MSExchangeUM)
  • Microsoft Exchange ADAM (ADAM_MSExchange)
  • Microsoft Exchange Credential Service (EdgeCredentialSvc)
  • Microsoft Exchange Anti-spam Update (MSExchangeAntispamUpdate)
  • Microsoft Exchange IMAP4 (MSExchangeIMAP4)
  • Microsoft Exchange Monitoring (MSExchangeMonitoring)
  • Microsoft Exchange POP3 (MSExchangePOP3)
  • Microsoft Exchange Search Indexer (MSExchangeSearch)
  • Microsoft Exchange Transport Log Search (MSExchangeTransportLogSearch)
  • Microsoft Search (Exchange) (msftesql-Exchange)
  • Microsoft Speech Engine (MSSpeechService)

Exchange 2010 Only

  • Microsoft Exchange Address Book (MSExchangeAB)
  • Microsoft Exchange Forms-Based Authentication service (MSExchangeFBA)
  • Microsoft Exchange Mailbox Replication (MSExchangeMailboxReplication)
  • Microsoft Exchange RPC Client Access (MSExchangeRPC)
  • Microsoft Exchange Server Extension for Windows Server Backup (Wsbexchange)
  • Microsoft Exchange Protected Service Host (MSExchangeProtectedServiceHost)
  • Microsoft Exchange Throttling (MSExchangeThrottling)
  • Microsoft Exchange Credential Service (MSExchangeEdgeCredential)

Exchange 2013

  • Microsoft Exchange Active Directory Topology (MSExchangeADTopology)
  • Microsoft Exchange Anti-spam Update Microsoft Exchange Anti-spam Update (MSExchangeAntispamUpdate)
  • Microsoft Exchange Address Book (MSExchangeAB)
  • Microsoft Exchange Transport Delivery (MSExchangeDelivery)
  • Microsoft Exhange Diagnostics (MSExchangeDiagnostics)
  • Microsoft Exchange EdgeSync (MSExchangeEdgeSync)
  • Microsoft Exchange Fast Search (MSExchangeFastSearch)
  • Microsoft Exchange Health Manager (MSExchangeHM)
  • Microsoft Exchange Mailbox Assistants (MSExchangeMailboxAssistants)
  • Microsoft Exchange Mailbox Replication (MSExchangeMailboxReplication)
  • Microsoft Exchange Replication Service (MSExchangeRepl)
  • Microsoft Exchange RPC Client Access (MSExchangeRPC)
  • Microsoft Exchange Service Host (MSExchangeServiceHost)
  • Microsoft Exchange Throttling (MSExchangeThrottling)
  • Microsoft Exchange Unified Messaging (MSExchangeUM)
  • Microsoft Exchange Unified Messaging Cell Router (MSExchangeUMCR)
  • Microsoft Exchange Searh Host Controller (HostControllerService)
  • Microsoft Exchange File Distribution (MSExchangeFDS)
  • Microsoft Exchange Forms-Based Authentication service (MSExchangeFBA)
  • Microsoft Exchange IMAP4 (MSExchangeIMAP4)
  • Microsoft Exchange Mail Submission Service (MSExchangeMailSubmission)
  • Microsoft Exchange Monitoring (MSExchangeMonitoring)
  • Microsoft Exchange POP3 (MSExchangePOP3)
  • Microsoft Exchange Search Indexer (MSExchangeSearch)
  • Microsoft Exchange Protected Service Host (MSExchangeProtectedServiceHost)
  • Microsoft Exchange Transport (MSExchangeTransport)
  • Microsoft Exchange Transport Log Search (MSExchangeTransportLogSearch)
  • Microsoft Search (Exchange) (msftesql-Exchange)
  • Microsoft Speech Engine (MSSpeechService)
  • Microsoft Exchange ADAM (ADAM_MSExchange)
Exchange 2013 SP1
  • Microsoft Exchange Active Directory Topology (MSExchangeADTopology)
  • Microsoft Exchange Anti-spam Update (MSExchangeAntispamUpdate)
  • Microsoft Exchange DAG Management (MSExchangeDagMgmt)
  • Microsoft Exchange Diagnostics (MSExchangeDiagnostics)
  • Microsoft Exchange EdgeSync (MSExchangeEdgeSync)
  • Microsoft Exchange Frontend Transport (MSExchangeFrontEndTransport)
  • Microsoft Exchange Health Manager (MSExchangeHM)
  • Microsoft Exchange IMAP4 (MSExchangeImap40
  • Microsoft Exchange IMAP4 Backend (MSExchangeIMAP4BE)
  • Microsoft Exchange Information Store (MSExchangeIS)
  • Microsoft Exchange Mailbox Assistants (MSExchangeMailboxAssistants)
  • Microsoft Exchange Mailbox Replication (MSExchangeMailboxReplication)
  • Microsoft Exchange Mailbox Transport Delivery (MSExchangeDelivery)
  • Microsoft Exchange Mailbox Transport Submission (MSExchangeSubmission)
  • Microsoft Exchange Migration Workflow (MSExchangeMigrationWorkflow)
  • Microsoft Exchange POP3 (MSExchangePop3)
  • Microsoft Exchange POP3 Backend (MSExchangePOP3BE)
  • Microsoft Exchange Replication (MSExchangeRepl)
  • Microsoft Exchange RPC Client Access (MSExchangeRPC)
  • Microsoft Exchange Search (MSExchangeFastSearch)
  • Microsoft Exchange Search Host Controller (HostControllerService)
  • Microsoft Exchange Service Host (MSExchangeServiceHost)
  • Microsoft Exchange Throttling (MSExchangeThrottling)
  • Microsoft Exchange Transport (MSExchangeTransport)
  • Microsoft Exchange Transport Log Search (MSExchangeTransportLogSearch)
  • Microsoft Exchange Unified Messaging (MSExchangeUM)
  • Microsoft Exchange Unified Messaging Call Router (MSExchangeUMCR)
  • Microsoft Filtering Management Service (FMS)
  • Microsoft Exchange ADAM (ADAM_MSExchange)
  • Microsoft Exchange Credential Service (MSExchangeEdgeCredential)

Other Supported Features

Neverfail for Exchange Plug-in supports native Exchange Archiving and Journaling.

Unsupported Components or Features

This Plug-in does not protect the following application features or components:
  • Clustering
  • Database Availability Groups – Exchange 2010, 2013
  • Exchange 2007 CCR, SCR, LCR
  • Exchange 2003
NOTE: Refer to Neverfail for ClusterProtector.
  • Filter discovery for Edge Transport Server
  • Index catalogue database - contain unsupported file system feature, sparse files.
  • Exchange 2003 STF Files- temporary files do not need to be included in the protected set.
  • The Recovery Storage Group

Neverfail for IIS

The Exchange Plug-in includes limited protection for IIS Services, especially when the Client Access Server Role (Exchange 2013, 2010 and 2007) is installed Neverfail recommend deploying Neverfail for IIS plug-in to provide complete protection of Exchange functionality implemented in Microsoft IIS. This protection includes:

  • Protection of web sites
  • Protection of the protocol configuration stored in IIS such as http and nntp
  • Protection of Microsoft Exchange IMAP, POP3, Routing Engine
  • Protection of certificates
For full details, refer to the following Knowledgebase Articles:

Applies To

Neverfail for Exchange Plug-in


Related Information

None

KBID-1396

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