At Switchover Neverfail Heartbeat V5.3[.n] Stops McAfee Services Which Have a Target State = ANY



This Knowledgebase article provides information about the AMX for McAfee GroupShield for Microsoft Exchange when installed on a server running Neverfail Heartbeat V5.3.0 with Neverfail for Exchange Plug-in.

More Information

When the AMX for McAfee GroupShield for Microsoft Exchange is installed on a server running Neverfail Heartbeat V5.3.0 with Neverfail for Exchange Plug-in, Neverfail Heartbeat does not respect the target state of McAfee GroupShield services on both the active server and passive server when a switchover is performed.

By default, McAfee GroupShield services are set with a target state = ANY on both the active and passive servers with the services on the active server in a running state. When a switchover is performed, Neverfail Heartbeat will stop the McAfee GroupShield services running on the currently active server. On the passive server, Neverfail Heartbeat will respect the target state = ANY and leave the McAfee GroupShield services as stopped. After a switchover has been performed twice, (switchover from the Primary (active) to the Secondary (passive) and then again performing a switchover from the Secondary (active) to the Primary (passive)), both the active and passive servers are left with the McAfee GroupShield services in a stopped state.

The following services are affected:

McAfee Alert Manager (AlertManager)
McAfee Framework Service (McAfeeFramwork)
McAfee GroupShield
McAfee Log Service (Network Associates Log Service)
McAfee Outbreak Manager (Outbreak Manager)

To prevent this situation from occurring, manually add the affected services (all McAfee protected services) with the desired target states. This will override the existing (ANY) state.

Note: This action will cause the services to be displayed under User-defined section of 'Services' tab in addition to the McAfee section.

Applies To

Neverfail Heartbeat V5.3.0

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