How to Store BlackBerry Enterprise Server Logs in a Non-Default Location with Neverfail V5.3.0 or Later Installed



This Knowledgebase article provides information about how to use a non-default location to store BlackBerry Enterprise Server logs when Neverfail is installed.

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BlackBerry Enterprise Server (BES) allows the user to store logs in a non-default location in the form of 'drive:\...\folder_name\beslog.txt' where folder_name is created from the date: year + month + day - i.e. 20080220. If the LogRoot is set to the root of a drive, e.g. D:\, Neverfail for BlackBerry Enterprise Server Plug-in will attempt to protect the parent folder which would result in the filter 'D:\**'. The Neverfail filter manager will veto filters for drive roots, resulting in unprotected log files.

To ensure that log files are protected, follow the procedure below:

  1. Shutdown Neverfail Heartbeat and opt to stop protected applications.
  2. From BlackBerry Server Configuration -> Logging tab, change the logs storage location.
    • For BlackBerry Enterprise Server versions prior to 4.1.5, to ensure file filters are not rejected, specify a folder for the logs, for example D:\BlackBerryLogs. This will result in the filter D:\BlackBerryLogs\** being created.
    • For BlackBerry Enterprise Server 4.1.5 and later, when pointing to the root of a drive such as D:\, the BlackBerry Enterprise Server application will append "\BlackBerry Enterprise Server\logs" to the new path thereby preventing the situation described above.
  3. Restart Neverfail Heartbeat.

For more information about how to change the location of the BlackBerry Enterprise Server logs, please see BlackBerry KB 11384 .

Applies To

Neverfail Heartbeat V5.3.0 and Later

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