Neverfail for BlackBerry Enterprise Server Plug-in V201.5.2 - Release Notes



This Knowledgebase article provides information about this specific release of the Neverfail for BlackBerry Enterprise Server Plug-in.

More Information

The Neverfail for BlackBerry Enterprise Server Plug-in provides file and registry filters that replicate critical data and monitors the performance of critical components of the BlackBerry Enterprise Server application.

Release Notes for:

  • Neverfail for BlackBerry Enterprise Server Plug-in V201.5.2

New Features

  • Support for BES 4.1.4 & 4.1.5 on x64 (Exchange ONLY)

  • Support for BES 4.1 SP5 (4.1.5)  Exchange & Domino

    • The plug-in format for this product allows uninstall, reinstall, and upgrading without the need to stop Neverfail Heartbeat.
    • Periodic filter discovery of all BlackBerry components.
    • Monitoring to ensure the:
      • BlackBerry configuration database is available.
      • Connection is present to the RIM SRP network.
      • Performance thresholds are not exceeded.
      • The SMTP server is able to respond to requests.
    • Application Event log scanning.
    • For Deployments with Exchange:
      • Checks that BESAdmin user can be found in Active Directory
      • Checks that BESAdmin mailbox is available on the Exchange Server.
    • For Deployments with Lotus Domino:
      • Monitors for the nBes.exe process
      • Checks the nBes.exe process does not consume excessive CPU utilization.
    • The plug-in can automatically protect BlackBerry Enterprise Server services that are enabled for use by Administrators.

Changed Features

  • This plug-in supersedes the previous released Neverfail for BlackBerry Enterprise Server Application Module (AM) and plug-in V201.5.1.

Issues Fixed

  • None

Known Issues

  • None

Supporting Documentation

For more information about Neverfail for BlackBerry Enterprise Server Plug-in, please see Knowledgebase article #1324 - 'Neverfail for BlackBerry Enterprise Server Plug-in - Online Help'.

Installation Information

Initial installations of Neverfail for BlackBerry Enterprise Server Plug-in should be performed via Neverfail Setup.  Subsequent reinstallations and upgrades may be performed using the Application -> Plugins tab of the Neverfail Heartbeat Management Client.

For installation and use of this plug-in, please refer to Knowledgebase article #1324 - 'Neverfail for BlackBerry Enterprise Server Plug-in - Online Help'

Applies To

Neverfail for BlackBerry Enterprise Server Plug-in V201.5.2

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