This Knowledgebase article provides information about the occurrence of warnings generated repeatedly by Neverfail Heartbeat when a new SQL instance is installed post Neverfail Heartbeat installation.
When installing a new SQL instance post Neverfail Heartbeat installation, on one machine only, the following warnings are repeatedly generated:
Error: [Unable to protect <servicename> because <servicename> was not found on
Warning: [Could not find service: <servicename>]
Warning: [Exception setting recovery actions for service: Object reference
not set to an instance of an object]
These errors are generated from the passive server, which does not have the instances present to
To correct this situation, follow the steps below:
- Shutdown Neverfail Heartbeat and leave the protected applications running.
- Restart the Secondary server.
- Restart Neverfail Heartbeat.
Note: To protect a n ew SQL instance, the new instance must be installed on the Secondary server as well. For details on this operation please see section "Installing a New Instance of SQL Server" in the Knowledgebase article #1331 - 'Neverfail for SQL Server Plug-in - Online Help'.
Neverfail for SQL Server Plug-in V201.5.1 and Later