Summary

This Knowledgebase article describes how to uninstall SCOPE Data Collector Service manually when SCOPE does not appear in the Add/Remove Programs window.

More Information

The procedure below should only be used when the either of the following conditions exists:

• SCOPE is installed and active as a service, but no icon appears in Add/Remove Programs that can be used to uninstall it.
• SCOPE is not listed as a service or does not have program files, but the installation program reports there is a version of SCOPE currently installed.

Procedure

1. Navigate to Neverfail Support Center > Product Downloads > Neverfail Continuity Engine
2. Go to Neverfail Engine Utilities section and Download the SCOPE version that currently appears to be installed on the server.
3. Run the Scope Data Collector Service .MSI file.
4. Use the Remove option to uninstall SCOPE.

Applies To

Neverfail SCOPE Data Collector Service, all versions.

Related Information

Knowledgebase Article #1830 — SCOPE Data Collector Service 5.0.8 or Later Cannot Be Installed

KBID-1529