Summary

This Knowledgebase article describes how to uninstall SCOPE Data Collector Service manually when SCOPE does not appear in the Add/Remove Programs window.

More Information

The procedure below should only be used when the either of the following conditions exists:

• SCOPE is installed and active as a service, but no icon appears in Add/Remove Programs that can be used to uninstall it.
• SCOPE is not listed as a service or does not have program files, but the installation program reports there is a version of SCOPE currently installed.

Procedure

1. On the Neverfail Extranet, navigate to Products and Downloads > Neverfail SCOPE and download the SCOPE version that currently appears to be installed on the server.
   
   

   NOTE:

   The version installed on the server might an older version. Click the All Versions link on the SCOPE download page to view all supported versions of SCOPE. If the needed version of SCOPE is not present, contact your Neverfail Support Representative.

   
   
2. Run the Scope Data Collector Service .MSI file.
3. Use the Remove option to uninstall SCOPE.

Applies To

Neverfail SCOPE Data Collector Service, all versions.

Related Information

Knowledgebase Article #1830 — SCOPE Data Collector Service 5.0.8 or Later Cannot Be Installed

KBID-1529