Neverfail Licensing for ClusterProtector

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Summary

This article describes the procedure for creating the license keys for Neverfail ClusterProtector installations.


More Information

Neverfail ClusterProtector installations require two license keys, one for Node 1 and one for Node 2. Neverfail SCOPE must be installed on all three servers and will generate a total of three SCOPE files, one from each Node (Node 1 and Node 2) and one from the Secondary server.

Neverfail ClusterProtector is a Professional Services implementation and can only be installed by Neverfail Engineers onsite. Only Neverfail Engineers should request license keys if there is a need for a manual key creation and / or an issue with the license.

Note: The data must come directly from Neverfail SCOPE (No more than 100 hours old before the request for the license key) and is stored in a .CSV file. Neverfail SCOPE reports (.XLS) are not valid.

Procedure

After installing Neverfail SCOPE V4.1 or later on both Primary (Node 1 and Node 2) servers and the Secondary server and allowing it to run continuously for at least 24-hours:

  1. Upload the NFSCOPE-Node 1-24.CSV file and NFSCOPE-Secondary-24.CSV to create key for Node 1.

    Note: In certain circumstances, you may receive a message regarding the Hardware ID of the Primary server. This is expected, follow the on screen prompts.
  2. You will now be given an analysis of the server environment. If you receive any recommendations at this point, you will need to acknowledge the recommendations.
  3. After acknowledging any recommendations, the Neverfail Heartbeat license key for Node 1 is provided. This will be displayed on screen and provided via email.
  4. Upload the NFSCOPE-Node 2-24.CSV file and NFSCOPE-Secondary-24.CSV to create the license key for Node 2.

    Note: In certain circumstances, you may receive a message regarding the Hardware ID of the Primary server. This is expected, follow the on screen prompts.
  5. You will now be provided an analysis of the server environment. If you receive any recommendations at this point, you will need to acknowledge the recommendations.
  6. After acknowledging any recommendations, the Neverfail Heartbeat license key for Node 2 is provided. This will be displayed on screen and provided via email.

For further information, please contact your Neverfail support representative.


Applies To

Neverfail ClusterProtector


Related Information

Knowledgebase article #1456 - Overview - Operational Behavior of Neverfail ClusterProtector
Knowledgebase article #1497 - Neverfail ClusterProtector Features and Limitations

KBID-1785

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