How to Recover from System Crash 0x7B using Symantec Backup Exec System Recovery 2010

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Summary

This Knowledgebase article provides information about how to recover from System Crash (Stop Error) 0x7B, Inaccessible Boot Device and when installing Neverfail Heartbeat on Windows Server 2008 and 2008 R2 with different disk sub-systems..


More Information

The following assumes that the Primary server is operating as expected and a Secondary or Tertiary server is experiencing System Crash (Stop Error) 0x7B.

Symptoms

When Neverfail Heartbeat is restarted on a Secondary or Tertiary server following a restore, the server stops with the following error message:

System Crash (Stop Error) 0x7B, Inaccessible Boot Device

Cause

This error occurs when the Primary and the Secondary or Tertiary servers have different disk/RAID controllers.

Resolution

Perform the following steps:

  1. Download and install Backup Exec System Recovery 2010 on the Primary Server.  You can download a 60 day trial version of this program from Symantec .
  2. Download the Backup Exec System Recovery 2010 Symantec Recovery Disk .iso from Symantec (available through the link above).
  3. Burn the Backup Exec System Recovery 2010 Symantec Recovery Disk image on a disk. This will be needed at the restore step on the Secondary or Tertiary server.

On the Primary server:

  1. Start Backup Exec System Recovery 2010 .
  2. Define a new backup from the Tasks menu.
  3. Select Back up my computer (recommended) .
  4. Select the C:\ drive (or the drive on which the operating system is installed).
  5. Select Recovery point set (recommended) .
  6. Select the destination of the backup.
  7. Continue with the backup process.

On the Secondary (or Tertiary) server:

  1. Boot from the Backup Exec System Recovery 2010 Symantec Recovery Disk that was created in Step 3.
  2. Start the Networking service if needed.
  3. Select Recover My Computer .
  4. Select the System option from the View recovery points by drop down list.
  5. Browse to the location of the backup, such as a local disk, external disk, or network drive.
  6. Select Use Restore Anyware to recover to different hardware option.
  7. Continue with the restore process.
NOTE: Using Restore Anyware  on servers with significant differences in hardware may require you to:
  • Provide mass storage device drivers
  • Provide hotfixes for the Windows operating system you are restoring
  • Reactivate your Windows operating system when the system restarts
  • Enter your license key when the system restarts
  • Enter a local user name and password when the system restarts

After the restore process completes, the Secondary or Tertiary) server will have a different SID than the Primary, so installation of Neverfail Heartbeat cannot continue. To clone the SID, perform the following steps:

  1. Obtain the Primary’s SID by using the PsGetSid tool, available for download from Microsoft:
    http://technet.microsoft.com/en-us/sysinternals/bb897417.aspx
  2. On the Secondary or Tertiary server, download the NewSID tool from here .
  3. Run NewSID on the Secondary or Tertiary and specify the Primary’s SID. Restart the server to apply the new SID setting.

Applies To

Windows Server 2008
Windows Server 2008 R2
Windows Server 2003


Related Information

Knowledgebase Article #456 System Crash (Stop Error) 0x7B, Inaccessible Boot Device

Knowledgebase article #1775 - System Crash (Stop Error) 0x7B, Inaccessible Boot Device on Windows Server 2008

Knowledgebase Article #1865 System Crash (Stop Error) 0x7B, Inaccessible Boot Device on Windows Server 2008 - Alternate Solution

KBID-1883

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