How to Disable the WebServiceDB in Neverfail SCOPE Data Collector v5.1.5

Follow

Summary

This Knowledgebase article provides the procedure to disable the WebServiceDB parameter of Neverfail SCOPE Data Collector v5.1.5 to prevent it from using excessive disk space.


More Information

By default, the WebServiceDB parameter is set to enabled when Neverfail SCOPE v5.1.5 is installed separately or as part of the Neverfail Heartbeat v6.5.0 kit. With the WebServiceDB parameter configured to enabled, Neverfail SCOPE Data Collector Service utilizes excessive free disk space and can cause Neverfail Heartbeat to shutdown when the disks become full.

Procedure

To disable the WebServiceDB parameter:

  1. On the active server, locate the ScopeConfig.xml file located in the SCOPE Data Collector's binaries folder.
    • By default, if Neverfail Heartbeat is installed, this will be located at <Neverfail Install Folder>\Scope
    • If Neverfail Heartbeat is not installed, this will be located at %SYSTEMDRIVE%\Program Files\Neverfail-SCOPE
  2. Open the ScopeConfig.xml file in a text editor.  Locate the EnableWebUIWriteToPerfDB="true" parameter, and change the value to
    EnableWebUIWriteToPerfDB="false" .
  3. Save the updated file.
  4. Repeat steps 1 - 3 on the passive server(s) in the pair or trio.
  5. On each server in the pair or trio, open the Windows Service Control Manager (SCM) and locate the Neverfail SCOPE Data Collector Service.
  6. Restart the Neverfail SCOPE Data Collector Service.
  7. On each server in the pair or trio, locate the SCOPE Data Collector's data folder
    • by default, on Windows Server 2003 located at

      %SYSTEMDRIVE%\Documents and Settings\All Users\Application Data\Neverfail-SCOPE\Data
    • by default, on Windows 2008 or 2008 R2 located at

      %SYSTEMDRIVE%\ProgramData\Neverfail-SCOPE\Data
  8. Delete the WebServiceDB directory.

CAUTION: Do not delete any other directories or files.


Applies To

Neverfail SCOPE Data Collector Service v5.1.5


Related Information

None

KBID-2110

0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.