Keyboard and Mouse Not Available After Restore to Secondary Server

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Summary

This Knowledgebase article provides a procedure to be used when installing Neverfail on a server pair when the Primary server only has USB ports and the Secondary (or Tertiary) server does not have PS/2 ports for a keyboard and mouse.


More Information

Symptoms

When Neverfail Heartbeat is restarted following a restore on the Secondary (or Tertiary) server, the Secondary (or Tertiary) mouse and keyboard are not available.

Cause

This problem will occur due to the differences in the peripherals controllers.

Resolution

Ensure that the mouse and keyboard peripherals are using the same type of connectors. Either add a USB mouse and keyboard to the Primary server and repeat the cloning process or add a PCI PS/2 card to the Secondary (or Tertiary) server and repeat the Secondary (or Tertiary) installation.


Applies To

Neverfail Heartbeat, all versions


Related Information

None

KBID-2283

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