EVault - How to Restart the Primary (active) Server

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Summary

This Knowledge Base article provides information on how to restart a Primary (active) server running EVault Remote Disaster Recovery.


More Information

When restarting a server running EVault Remote Disaster Recovery, it is important to follow the i365 recommended procedure to prevent an 'Unclean' shutdown of EVault Remote Disaster Recovery, which may result in some data loss.

The following procedure assumes that the EVault Remote Disaster Recovery server pair is running with the Primary server as active and the Secondary server as passive.

Procedure

To restart the Primary (active) server, follow the steps below:

  1. Launch the EVault Remote Disaster Recovery Management Client, by right-clicking the EVault Remote Disaster Recovery system tray icon and selecting Manage Server , or by selecting the same option from Start > All Programs > EVault .
  2. Select the server pair you wish to manage and click Open .
  3. On the Server: Summary page, check that the File System Status and Registry Status are both shown as Synchronized , and then click Shutdown .
  4. At this point, select the both the Primary and Secondary server option and Do not stop protected applications . This will leave the application(s) running on the active server as EVault Remote Disaster Recovery exits on both servers.  If you would like to troubleshoot the server with EVault Remote Disaster Recovery and the protected application(s) offline, you should continue to step 5, and later the instructions below to restore default EVault Remote Disaster Recovery startup settings. If not, please skip the next step and continue to step 6.
  5. Set the EVault Remote Disaster Recovery service to manual, and restart the server. This will prevent EVault Remote Disaster Recovery, and the protected applications, from starting as the server boots. Continue to step 6.
  6. Restart both the Primary and Secondary servers. If you followed step 5 above, continue to Section 2, if not continue to step 7 below.

    Note: On Windows Server 2008, if any applications are running, you will be prompted to shutdown the application before shutting down or restarting Windows Server 2008.
  7. The servers will restart, reconnect, and perform a Full System Check. This may take some time to complete depending on the amount of protected data and bandwidth available. If this does not happen, you may need to contact your i365 Support Representative for further instructions.

To restore the default EVault Remote Disaster Recovery startup settings:

Note: All protected applications will still be unavailable at this point. Troubleshooting can now be initiated with EVault Remote Disaster Recovery and the protected applications offline. Once finished, follow the steps below to restore default settings.

  1. Check that the server role on the Primary (active) server is correctly set. Note: To do this, the EVault Remote Disaster Recovery service must not be running.
  2. Right-click the EVault Remote Disaster Recovery system tray icon and select Server Configuration wizard.
  3. From the Machine tab, check that the Primary server is selected as the Active Server. If not, this should be corrected. This should already be the case if the server was active before stopping EVault Remote Disaster Recovery. However, if the service failed to stop cleanly, it may be set to Secondary .
  4. Click Finish .
  5. Check that the server role on the Secondary (passive) server is correctly set. Note: To do this, the EVault Remote Disaster Recovery service must not be running.
  6. Right-click the EVault Remote Disaster Recovery system tray icon and select Server Configuration wizard.
  7. From the Machine tab, check the Primary server is selected as the Active Server. If not, this should be corrected. This should already be the case if the server was passive before stopping EVault Remote Disaster Recovery.
  8. Click Finish .
  9. On the Primary (active) server, start EVault Remote Disaster Recovery. Right-click the EVault Remote Disaster Recovery system tray icon and select Start EVault Remote Disaster Recovery . Ensure that the application services have started on the Primary (active) server.
  10. On the Secondary (passive) server, start EVault Remote Disaster Recovery. Right-click the EVault Remote Disaster Recovery system tray icon and select Start EVault Remote Disaster Recovery .

    Note: Application services should NOT start on this server, as it is passive, and not servicing client requests. Ensure that all protected services are stopped.
  11. Using the Windows Services Management Console, check that the EVault Remote Disaster Recovery service is set to Automatic and Started on both servers. If the service is not set to Automatic set this now.
  12. Check that the servers have connected and started replication.
  13. Launch the EVault Remote Disaster Recovery Management Client, by right-clicking the EVault Remote Disaster Recovery system tray icon and selecting Manage Server , or by selecting the same option from Start > All Programs > EVault .
  14. Select the server pair you wish to manage and click Open .
  15. On the Server: Summary tab, check that the File System Status and Registry Status are both replicating and the direction is from Primary (active) server to the Secondary (passive) server. The Registry Status should quickly display as 'Synchronized'. The File System Status may take much longer depending on the amount of protected data.
  16. Logout of the EVault Remote Disaster Recovery Management Client by selecting File > Exit and following the on-screen prompts.
  17. The server pair has now been restored to its default startup settings, and should be replicating normally. If this does not happen, you may need to contact your i365 Support Representative for further instructions.


Applies To

EVault Remote Disaster Recovery All Versions


Related Information

RDR-REFID-444

KBID-2339

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