This Knowledge Base article provides general information about interoperability with anti-virus scanners.
In general, i365 recommends where possible using one of the supported Anti-Virus products. If using an unsupported Anti-Virus product, the general advice below should be followed. However, the i365 may be unable to resolve support calls arising out of interaction with such products.
Please consult and implement the Anti-Virus manufacturer’s advice, as i365 guidelines will often follow these recommendations.
- File Level Anti-Virus should not be used to protect application server databases; for example, Microsoft SQL Server databases. The nature of database contents can cause false positives in virus detection leading to failure of database applications and data integrity errors. Performance will also be affected. See the Microsoft knowledge base references at the end of this article.
- i365 recommends that when implementing EVault Remote Disaster Recovery, File Level Anti-Virus temp files should not be replicated by EVault Remote Disaster Recovery.
- The File Level Anti-Virus software running on the Primary server must be the same as the software that runs on the Secondary server. In addition, the same File Level Anti-Virus must run during both active and passive roles.
- The File Level Anti-Virus should be configured to use the Management IP address on the passive server for virus definition updates. If this is not possible, it may be necessary to update Virus Definitions manually on the passive server.
- After installation of EVault Remote Disaster Recovery, any changes made to the configuration of file level scanning on the active server must be repeated manually on the passive server.
- The followingEVault Remote Disaster Recovery directories ( C:\Program Files\EVault\Remote Disaster Recovery\ is the default installation directory) must be excluded from File Level Anti-Virus Scans:
C:\Program Files\EVault\Remote Disaster Recovery\R2\logs
C:\Program Files\EVault\Remote Disaster Recovery\R2\log
Note: The following directory and its contents are deleted by the File State Manager when not in use.
C:\Program Files\EVault\Remote Disaster Recovery\R2\FSMTemp
See RDR-REFID-146 -
How to retrieve the EVault Remote Disaster Recovery logs and other useful information for Support purposes
, for further information on log files.
The following Microsoft knowledge Base article should also be consulted:
EVault Remote Disaster Recovery All Versions