VMware vCenter Server Heartbeat - How to Uninstall vCenter Server Heartbeat v6.4 and Later



This Knowledgebase article provides information about how to uninstall vCenter Server Heartbeat.

More Information

You should leave only the currently active server on the network. If the passive server is a virtual machine, the image can be deleted and the uninstall procedure applied only to the active server.

CAUTION: This procedure should NOT be used for upgrading VMware vCenter Server Heartbeat. For information on how to upgrade vCenter Server Heartbeat, see VMware Knowledge Base article 1014435 (vCSHB-Ref-1815).

Perform the following procedure to uninstall vCenter Server Heartbeat.


Perform the following procedure to uninstall vCenter Server Heartbeat.

  1. From the Windows Start menu, navigate to the VMware vCenter Server Heartbeat program group and select Uninstall or Modify . The Setup wizard starts and detects the presence of installed components and provides a means for their removal.
  2. Select the Uninstall option and click Next .
  3. Follow the instructions provided in the Setup wizard to stop vCenter Server Heartbeat. You can shut down vCenter Server Heartbeat from the system tray icon or from its console.
  4. After the application is stopped, click Next .
  5. Verify that all programs associated with VMware vCenter Server Heartbeat are closed.
  6. Click Next . The Setup wizard prompts you to select whether to leave the current server on the network. In a typical uninstall process, the active server remains on the network to continue providing application services to end users, and the passive server is renamed and removed from the network.

    Note: Because both Primary and Secondary servers have the same NetBIOS name, name resolution issues may follow the removal of vCenter Heartbeat. To prevent this conflict, removal of one of the servers from the network after uninstalling vCenter Heartbeat is strongly advised.
  7. Select whether to leave the server on the network or to remove it from the network following completion of the uninstall process.
  • If you select Leave this server on the network after uninstall and click Next to proceed to the next step, the uninstall process starts and the vCenter Server Heartbeat components are removed.
  • If you select Leave this server off the network after uninstall , the Rename server to text box becomes active and you can specify the new computer name for the server that will be renamed. Click Next starts the uninstall process.

Note: After the uninstall process completes, you will be notified of any files that could not be removed and advised to delete them manually. The SupportLogs directory is also left behind. This is intentional and should not be deleted in the event you need to submit a support report.

  1. Click Next . The Setup wizard notifies you that VMware vCenter Server Heartbeat and its associated components have been uninstalled from the system.
  2. Click Finish . A restart is required to finish removing certain components and to apply new settings. When you are prompted to perform this restart, click Yes .
  3. After the server has restarted, launch a web browser and navigate to http://<vCenter server name or IP>>/ mob
  4. Click on Content .
  5. Click on ExtensionManager .
  6. In the Properties pane, identify the values extensionlist[“com.vmware.heartbeat”] and extensionlist[“com.neverfail.heartbeat”]
  7. In the Methods pane, click the UnregisterExtension option and a new window will appear.
  8. In the Value field, type com.vmware.heartbeat and click Invoke Method to remove the plug-in.
  9. In the Value field, type com.neverfail.heartbeat and click Invoke Method to remove the plug-in.
  10. Close the pop-up window.
  11. Refresh the Managed Object Type: ManagedObjectReference:ExtensionManager window and the plug-in should be removed from the list.
  12. Repeat steps 1-9 on the other server in the pair to uninstall vCenter Server Heartbeat.

Applies To

vCenter Server Heartbeat v6.4 and Later

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