SolarWinds - System Crash (Stop Error) 0x7B, Inaccessible Boot Device on Windows Server 2008

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Summary

This Knowledgebase article describes how to troubleshoot System Crash (Stop Error) 0x7B, Inaccessible Boot Device errors on Windows Server 2008 and 2008 R2 and when installing Neverfail Heartbeat on Windows Server 2008 and 2008 R2 with different disk subsystems.


More Information

Symptoms

When Neverfail Heartbeat is restarted following a restore on the Secondary (or Tertiary) server, the Secondary (or Tertiary) server stops with the following error message:

System Crash (Stop Error) 0x7B, Inaccessible Boot Device

Cause

This error occurs when the system disks on the Primary and the Secondary (or Tertiary) servers have different disk/RAID controllers.

Resolution

To recover from the error, perform the following steps:

  1. Reinstall the operating system on the Secondary (or Tertiary) server.
  2. Run msinfo32.exe on both servers and:
    1. Expand the Components node and the Storage node.
    2. Select the IDE and\or SCSI node depending on the type of disk controllers in use.
    3. Make a note of the disk controllers' names (for example, viaide.sys , intelide.sys , pciide.sys , or cercsr6.sys ).
  3. On the Secondary (or Tertiary) server, navigate to Start > Run, enter Regedit.exe and click OK .
  4. Navigate to HKLM\System\CurrentControlSet\Control\BackupRestore\KeysNotToRestore
  5. Create a Multi-String Value and assign a name (for example, Disks Controllers ).
  6. Add all of the Primary server's disk controller's information in the Secondary (or Tertiary) exclusion multi-string value created at step 5 using the following syntax: CurrentControlSet\Services\<DriverNameWithoutExtension>\
  7. Enter each driver on a separate line as shown in the following example of the viaide.sys and intelide.sys drivers: CurrentControlSet\Services\viaide\
    CurrentControlSet\Services\intelide\
  8. Proceed to install Neverfail Heartbeat on the Secondary (or Tertiary) server using the default procedure.

Applies To

Windows Server 2008 and 2008 R2


Related Information

KB 4580 — System Crash (Stop Error) 0x7B, Inaccessible Boot Device

Knowledgebase Article #1865 System Crash (Stop Error) 0x7B, Inaccessible Boot Device on Windows Server 2008 - Alternate Solution

Knowledgebase article #1883 - How to Recover from System Crash 0x7B using Symantec Backup Exec System Recovery 2010

Microsoft Support article — Error messages when you try to gain access to an NTFS volume

KBID-2588

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