Ipswitch - How to Restart the Primary (active) Server

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Summary

This Knowledge Base article provides information on how to restart a Primary (active) server running Ipswitch Failover.


More Information

When restarting a server running Ipswitch Failover, it is important to follow the Ipswitch recommended procedure to prevent an 'Unclean' shutdown of Ipswitch Failover, which may result in some data loss.

The following procedure assumes that the Ipswitch Failover server cluster is running with the Primary server as active, the Secondary server as passive, and the Tertiary server as passive (if installed).

Procedure

To restart the Primary (active) server, follow the steps below:

  1. Launch the Ipswitch Failover Manager , by right-clicking the Ipswitch Failover system tray icon and selecting Manage Server , or by selecting the same option from Start > All Programs > Ipswitch Failover .
  2. Select the server cluster you wish to manage and click Open .
  3. On the Server: Summary tab, check that the File System Status and Registry Status are both shown as 'Synchronized', and then click Shutdown .
  4. At this point, select the the Primary, Secondary, and Tertiary (if installed) server option and Do not stop protected applications . This will leave the application(s) running on the active server as Ipswitch Failover exits on all servers.  If you would like to troubleshoot the server with Ipswitch Failover and the protected application(s) offline, you should continue to step 5, and later the instructions below to restore default Ipswitch Failover startup settings. If not please skip the next step and continue to step 6.
  5. Set the Ipswitch Failover Server service to manual, and restart the server. This will prevent Ipswitch Failover , and the protected applications, from starting as the server boots. Continue to step 6.
  6. Restart the Primary, Secondary, and Tertiary (if installed) servers. If you followed step 5 above, continue to Section 2, if not continue to step 7 below.

    Note: On Windows Server 2008, if any applications are running, you will be prompted to shutdown the application before shutting down or restarting Windows Server 2008.
  7. The servers will restart, reconnect, and perform a Full System Check. This may take some time to complete depending on the amount of protected data and bandwidth available. If this does not happen, you may need to contact your Ipswitch Support representative for further instructions.

To restore the default Ipswitch Failover startup settings:

Note: All protected applications will still be unavailable at this point. Troubleshooting can now be initiated with Ipswitch Failover and the protected applications offline. Once finished follow the steps below to restore default settings.

  1. Check that the server role on the Primary (active) server is correctly set. Note: To do this, the Ipswitch Failover service must not be running.
  2. Right-click the Ipswitch Failover system tray icon and select Server Configuration wizard.
  3. From the Machine tab, check that the Primary server is selected as the Active Server. If not, this should be corrected. This should already be the case if the server was active before stopping Ipswitch Failover . However, if the service failed to stop cleanly, it may be set to Secondary .
  4. Click Finish .
  5. Check that the server role on the Secondary (passive) server is correctly set.

    Note: To do this, the Ipswitch Failover Server service must not be running.
  6. Right-click the Ipswitch Failover system tray icon and select Server Configuration wizard.
  7. From the Machine tab, check the Primary server is selected as the Active Server. If not this should be corrected. This should already be the case if the server was passive before stopping Ipswitch Failover .
  8. Click Finish .
  9. On the Primary (active) server, start Ipswitch Failover . Right-click the Ipswitch Failover system tray icon and select Start Ipswitch Ipswitch Failover . Ensure that the application services have started on the Primary (active) server. The services that are protected by Ipswitch Failover are listed in the START.BAT file in the Ipswitch Failover directory C:\Program Files\Ipswitch\Failover\r2\scripts .
  10. On the Secondary (passive) and Tertiary (passive) if installed, servers, start Ipswitch Failover . Right-click the Ipswitch Failover system tray icon and select Start Ipswitch Failover .

    Note: Application services should NOT start on this server, as it is passive, and not servicing client requests. Ensure that all protected services are stopped.

    The Services that are protected by Ipswitch Failover are listed in the START.BAT file in the Ipswitch Failover directory C:\Program Files\Ipswitch\Failover\r2\scripts .
  11. Using the Windows Services Management Console, check that the Ipswitch Failover Server service is set to Automatic and Started on all servers. If the service is not set to Automatic set this now.
  12. Check that the servers have connected and started replication.
  13. Launch the Ipswitch Failover Manager , by right-clicking the Ipswitch Failover system tray icon and selecting Manage Server , or by selecting the same option from Start > All Programs > Ipswitch Failover .
  14. Select the server cluster you wish to manage and click Open .
  15. On the Server: Summary tab, check that the File System Status and Registry Status are both replicating and the direction is from Primary (active) server to the Secondary (passive) server. The Registry Status should quickly display as 'Synchronized'. The File System Status may take much longer depending on the amount of protected data.
  16. Logout of the Ipswitch Failover Manger by selecting File > Exit and following the on-screen prompts.
  17. The server pair has now been restored to its default startup settings, and should be replicating normally. If this does not happen, you may need to contact your Ipswitch Support representative for further instructions.


Applies To

Ipswitch Failover All Versions


Related Information

IKB-444

KBID-2740

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