Neverfail AMX for McAfee GroupShield for Microsoft Exchange 2007-01-26 - Release Notes



This Knowledgebase article provides release information about this specific version of Neverfail AMX for McAfee GroupShield for Exchange.

More Information

Release Notes for:

  • Neverfail AMX for McAfee GroupShield for Microsoft Exchange 2007-01-26

New Features


Changed Features

  • Provides a more graceful failure when the AM(X) discovers that Microsoft Exchange is not installed on the Server (internal Neverfail Group reference BZ 4473).

Issues Fixed

  • Solves an issue with the previous versions of the AMX whereby the filters could be incorrect under circumstances where not all the optional components are installed.  Furthermore, from this version of the AMX onwards, we no longer protect the McAfee debug log because when we did protect it, it could be left open on the passive server and prevent synchronization. (internal Neverfail Group reference BZ 4862)

Known Issues


Installation Information

  1. Pre-requisites

    This product requires the Neverfail for Exchange Application Module to be installed and licensed.

    This product requires a valid license key obtained from the Neverfail Extranet authorizing the use of this product (ID 1-1005).

    This AM(X) is compatible with Neverfail Heartbeat V5.0.1 onwards. Please note it cannot be used with previous versions of Heartbeat.

    Note: When McAfee GroupShield for Exchange is installed on a server with McAfee (R) VirusScan (R) Enterprise, both applications share a common default install location: 'C:\Program Files\Network Associates'.

    As a result, the common parent directory will fail to be verified by Neverfail Heartbeat because one of the services used by McAfee(R) VirusScan(R) keeps this directory open. Neverfail Heartbeat requires access to parent directories during a Full System Check.

    To prevent synchronization issues, Neverfail recommends installing McAfee(R) VirusScan(R) Enterprise in a different directory. If you have already installed the product, please uninstall it and reinstall it in a different directory, 'e.g. C:\Program Files\McAfee VirusScan'.

    If you have already completed the installation of Neverfail Heartbeat with these components, then it is recommended that McAfee(R) VirusScan(R) Enterprise be reinstalled on the active and passive servers.
  2. Installation

    Note: This product should be installed during the Neverfail Heartbeat install process.

    1. Extract the downloaded zip archive.
    2. During Neverfail installation, select the Neverfail for Exchange Application Module and click Next .
    3. When prompted for an AM(X) script, browse to the location of the extracted Exchange.vbs script.
    4. Then provide the location of the McAfeeGroupShieldExchange.amx script.
    5. Then press Next .
    6. The automated installer will perform system compatibility checks before proceeding with the Neverfail installation.
    7. If these checks fail and are non-critical, the installer can press the Back button and rectify the problem before proceeding. Critical errors may cause the installer to abort.
    8. Copy and paste the install summary report if you are in doubt of the exact cause, and submit it to Support.

Applies To

Neverfail AMX for McAfee GroupShield for Microsoft Exchange 2007-01-26

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