How to Upgrade to Neverfail Heartbeat V5.1.0

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Summary

This Knowledgebase article describes the steps to take when upgrading to Neverfail Heartbeat V5.1.0.  The upgrade to V5.1.0 can be applied to the following versions of Neverfail Heartbeat:
  • 4.6.2
  • 4.7.0
  • 4.7.1
  • 5.0 (controlled release)
  • 5.0.1
  • 5.0.2
  • 5.0.3

More information

Upgrading Neverfail Heartbeat may restore some default settings. For example, the "Max Heartbeats Missed Before Failover" and "Heartbeat Interval" could be restored to their default setting following an upgrade to a newer version of Neverfail Heartbeat. These settings may need to be manually checked and restored post upgrade. File filters and scripts should not be affected but Neverfail recommends that these be also checked. If you have any questions please contact your Neverfail Support representative.

Note: If you have Neverfail for SQL Server version 5.0.1 or earlier, please follow the steps in Knowledgebase article #813 - 'How to Upgrade to Neverfail Heartbeat V5.0.2', before upgrading to V5.1.0.

  1. On a remote client PC or the active server, as appropriate, download Z-Sw-H-V5.1.0.zip from the appropriate product area of the Neverfail Partner Extranet and extract the contents to a folder. Copy this folder (referred to below as the 'update kit' folder) to both of the servers in your Neverfail server pair, and to any remote client PCs running the Neverfail Heartbeat Management Client. The Service Pack is contained in this zip file and is called "ServicePack.nfs"
  2. Shutdown Neverfail Heartbeat, selecting the option to 'Exit Neverfail Heartbeat but leave protected applications running'.
  3. Disconnect the principal (public) network cable on the passive server.
  4. Close all remaining instances of the Neverfail Server Pairs Overview window, and any other Neverfail management interfaces.
  5. On the active server (usually the Primary):
    1. Locate the update kit folder on the disk and run 'Setup.exe' to start the install wizard.
    2. Select the option 'Install Service Pack'.
    3. Enter the path to the 'ServicePack.nfs' file in the update kit folder.
    4. Follow the on screen instructions to complete the update.
    5. Once complete you will be prompted to restart the server.
  6. On the passive server (usually the Secondary):
    1. Locate the update kit folder on the disk and run 'Setup.exe' to start the install wizard.
    2. Select the option 'Install Service Pack'.
    3. Enter the path to the 'ServicePack.nfs' file in the update kit folder.
    4. Follow the on screen instructions to complete the update.
    5. Once complete you will be prompted to restart the server.
  7. On any remote client PCs:
    1. Locate the update kit folder on the disk and run 'Setup.exe' to start the install wizard.
    2. Select the option 'Install Service Pack'.
    3. Enter the path to the 'ServicePack.nfs' file in the update kit folder.
    4. Follow the on screen instructions to complete the update.
  8. On both the active and passive server, open the TCP/IP properties for the channel NIC(s) and check that the Neverfail Packet Filter Driver is not installed on this network card (unchecked). The Neverfail Packet Filter Driver should not operate on the Neverfail Channel NIC(s) but should be installed (checked) on any principal (public) network connections.
  9. Start Neverfail Heartbeat on the passive server, and then on the active server if it did not automatically restart from the previous steps.
  10. Reconnect the principal (public) network cable on the passive server.
  11. On a remote client PC or the active server, as appropriate, use the Neverfail Heartbeat Management Client to check that the Neverfail Channel is connected and that a Full System Check is in progress.
Note: The Management Client version must be the same as the version running on the Neverfail Heartbeat pair you wish to administer.


Applies To

Neverfail Heartbeat V5.1.0


Related Information

None

KBID-1133

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