How to Upgrade to Neverfail Heartbeat V5.1.1

Follow

Summary

This Knowledgebase article describes the steps to take when upgrading to Neverfail Heartbeat V5.1.1.  The upgrade to V5.1.1 can be applied to the following versions of Neverfail Heartbeat:

On 32 bit (x86) platforms: On 64 bit (x64) platforms:
4.6.2 5.1.0-x64
4.7.0
4.7.1
5.0 (Controlled Release)
5.0.1
5.0.2
5.0.3
5.1.0-x86

More information

Upgrading Neverfail Heartbeat may restore some default settings. For example, the 'Max Heartbeats Missed Before Failover' and 'Heartbeat Interval' could be restored to their default setting following an upgrade to a newer version of Neverfail Heartbeat. These settings may need to be manually checked and restored post upgrade. File filters and scripts should not be affected but Neverfail recommends that these be also checked. If you have any questions, please contact your Neverfail Support representative.

The article consists of two sections, one for upgrading Neverfail Heartbeat on the server pair, and one for upgrading client tools only installations on remote PCs.


Procedure

Upgrading Heartbeat on the Server Pair

Please read the following platform dependant notes:

  • 32 bit (x86) platforms

Note: If you have Neverfail for SQL Server version 5.0.1 or earlier, please follow the steps in Knowledgebase article #813 - 'How to Upgrade to Neverfail Heartbeat V5.0.2' in order to upgrade to V5.1.1.

  • 64 bit (x64) platforms

If you have Neverfail for Exchange and your server pair is running a combination of the “Hub Transport”, “Mailbox”, “Unified Messaging” and “Client Access” roles of Exchange 2007, following the upgrade of Heartbeat, you must perform the steps indicated in the section of Knowledgebase article #1212 - 'How to Upgrade to Neverfail Heartbeat V5.1.1-x64 When Neverfail for Exchange is Installed', titled 'Upgrading server pairs running the “Hub Transport”, “Mailbox”, “Unified Messaging” or “Client Access” roles of Exchange 2007' .

If you have Neverfail for Exchange and your server pair is running the “Edge Transport” role of Exchange 2007, you must follow the advice in the section of Knowledgebase article #1212 - 'How to Upgrade to Neverfail Heartbeat V5.1.1-x64 When Neverfail for Exchange is Installed', titled 'Upgrading server pairs running the “Edge Transport” role of Exchange 2007', instead of the advice presented in this article.

During the upgrade process, you may receive Windows warnings that the software being installed has not passed Windows Logo Testing. Please ignore these warnings and press Continue Anyway.

Upgrade steps (platform independent)

On a remote client PC, or on the active server, download Neverfail Heartbeat V5.1.1 from the appropriate product area of the Neverfail Partner Extranet. Please make sure you download the correct version for your Windows platform:

  • For 32-bit Windows platforms, download Z-Sw-H-V5.1.1-X86.zip
  • For 64-bit Windows platforms, download Z-Sw-H-V5.1.1-X64.zip

Extract the contents of the download file to a folder, and then copy the folder (referred to below as the 'update kit' folder) to both of the servers in your Neverfail server pair. The Service Pack is contained in the zip file and is called "ServicePack.nfs".

  1. Shutdown Neverfail Heartbeat, selecting the option to 'Exit Neverfail Heartbeat but leave protected applications running'.
  2. Close all remaining instances of the Neverfail Server Pairs Overview window, and any other Neverfail management interfaces, on both servers.
  3. Unplug the cables from all the principal (public) NICs on the passive server (usually the Secondary).
  4. On the active server (usually the Primary):
    1. Locate the update kit folder on the disk and run 'Setup.exe' to start the install wizard.
    2. Select the option 'Install Service Pack' and click Next .
    3. Enter the path to the 'ServicePack.nfs' file in the update kit folder.
    4. Follow the on screen instructions to complete the update.
    5. Once complete you will be prompted to restart the server.
  5. On the passive server (usually the Secondary):
    1. Locate the update kit folder on the disk and run 'Setup.exe' to start the install wizard.
    2. Select the option 'Install Service Pack' and click Next .
    3. Enter the path to the 'ServicePack.nfs' file in the update kit folder.
    4. Follow the on screen instructions to complete the update.
    5. Once complete you will be prompted to restart the server.
  6. On both the active and passive server, open the TCP/IP properties for the channel NIC(s) and check that the Neverfail Packet Filter Driver is not installed on any of them (i.e. it must be unchecked). The Neverfail Packet Filter Driver must not operate on the Neverfail Channel NIC(s) but must be installed (checked) on any principal (public) network connections.
  7. Reconnect all network cables to the principal (public) NICs on the passive server.
  8. Start Neverfail Heartbeat on the passive server, and then on the active server if it did not automatically restart from the previous steps.
  9. On the active or passive server, use the Neverfail Heartbeat Management Client to check that:
    1. The Neverfail Channel is connected
    2. The Application status is “Started”
    3. The File System Status is either “Synchronized” or a Full System Check is in progress

Upgrading Client Tools Only Installations on Client PCs

The upgrade procedure below is platform independent.

On any remote client PCs running the Neverfail Heartbeat Management Client, download Neverfail Heartbeat V5.1.1 from the appropriate product area of the Neverfail Partner Extranet. Please make sure you download the correct version for your Windows platform:

  • For 32-bit Windows platforms, download Z-Sw-H-V5.1.1-X86.zip
  • For 64-bit Windows platforms, download Z-Sw-H-V5.1.1-X64.zip

Extract the contents of the download file to a folder, and then copy the folder (referred to below as the 'update kit' folder) to both of the servers in your Neverfail server pair. The Service Pack is contained in the zip file and is called "ServicePack.nfs".

For each client PC running the Neverfail Heartbeat Management Client:

  1. Locate the update kit folder on the disk and run 'Setup.exe' to start the install wizard.
  2. Select the option 'Install Service Pack' and click Next .
  3. Enter the path to the 'ServicePack.nfs' file in the update kit folder.
  4. Follow the on screen instructions to complete the update.
  5. Check that you can successfully connect to the server pair using the Neverfail Heartbeat Management Client.

Note: The Management Client version must be the same as the Neverfail Heartbeat version running on the pair you wish to administer.


Applies To

Neverfail Heartbeat V5.1.1


Related Information

None

KBID-1204

0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.