Running Trend Micro OfficeScan 8.0 May Cause Memory Depletion and Random Server Crashes

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Summary

This Knowledgebase article provides information about issues reported when running Trend Micro OfficeScan 8.0.


More Information

Customers running Trend Micro OfficeScan 8.0 have reported experiencing memory depletion and random server crashes.

Symptoms

  • Message: java.io.IOException: An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full
  • Getting Event IDs 2019 and 2020
  • When running Poolmon, DDK increases in size
  • For servers using Internet Information Services (IIS), connections to the server are rejected

Causes

This behavior is the result of a memory leak in the system non-paged memory pool, eventually exhausting the pool created by Trend Micro OfficeScan 8.0.

Resolution

Hot Fix Build 1122 from Trend Micro has been released to address this issue. Please see the following Trend Micro Knowledge Base article for more information:

http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1035794&id=EN-1035794


Applies To

Trend Micro OfficeScan 8.0


Related Information

None

KBID-1305

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