Neverfail for Good Mobile Messaging Plug-in - Online Help


About Neverfail for Good Mobile Messaging Plug-in

Neverfail for Good Mobile Messaging Plug-in proactively monitors and protects your Good Mobile Messaging environment, looking for changes to files and registry settings. This plug-in protects the Good Mobile Messaging services, content, and system configuration.


Supported Versions

The following versions of Good Mobile Messaging Server are supported on the x86 Platform (32-bit hardware):

  • Good Mobile Messaging V4.5
  • Good Mobile Messaging V4.8
  • Good Mobile Messaging V4.9
  • Good Mobile Messaging V5.0


Install/Uninstall the Neverfail for Good Mobile Messaging Plug-in Via the Neverfail Heartbeat Management Client

Note: If upgrading Good Mobile Messaging V4.5 or V4.8 to either V4.9 or V5.0 as a part of the Neverfail V5.3.2 upgrade process, Neverfail recommends that Good Mobile Messaging be upgraded prior to initiating the upgrade of Neverfail Heartbeat. Once Good Mobile Messaging has been successfully upgraded, initiate the Neverfail upgrade process to V5.3.2.

The Neverfail for Good Mobile Messaging Plug-in should be initially installed via the Neverfail Setup process. Subsequent installations/reinstallations can be installed using Application -> Plugins in the Neverfail Heartbeat Management Client using the procedure below.

Please note that Neverfail for Good Mobile Messaging does not support deployments on:

  • The server hosting Microsoft Exchange
  • A Domain Controller
  • A Microsoft Small Business Server.

To reinstall the Neverfail for Good Mobile Messaging Plug-in, follow the steps below:

  1. Unzip the Neverfail for Good Mobile Messaging Plug-in to the desired location.
  2. Launch the Neverfail Heartbeat Management Client.
  3. Navigate to Application -> Plugins .
  4. Click on the Install button.
  5. Click the Browse button and navigate to the location of the 'GoodMobileMessagingNFPlugin.dll' file.
  6. Click OK to complete the installation.

To remove/uninstall the Neverfail for Good Mobile Messaging Plug-in , follow the steps below:

  1. Launch the Neverfail Heartbeat Management Client.
  2. Navigate to Application -> Plugins .
  3. Select the desired plug-in to be removed/uninstalled.
  4. Click on the Uninstall button in the 'Plugins' pane.
  5. When the plug-in is uninstalled, the files are not removed. This is by design for future functionality and therefore the following workaround is provided:
    1. Copy the contents of the r2\plugins\<sponsor>\<version> folder to a different location (e.g. C:\temp).
    2. Delete the contents of the r2\plugins\<sponsor>\<version> folder.
    3. To reinstall the plug-in, when prompted for the location of the plug-in files, navigate to the new folder location (e.g. C:\temp).

Note: As an alternative, reinstallation can be accomplished by using the download files from the original download location after removing the plug-in.



Monitoring the environment can be broadly categorized as:

  • Active Server and Service Availability Monitoring
  • Application and Performance Monitoring

Active Server and Service Availability Monitoring

Neverfail monitors the availability of a server by sending continuous heartbeat signals via the Neverfail Channel to the other server in the pair. The “Yes I am alive” response ensures that not only is the other server powered-up, but also that it is available if needed. The heartbeat signal interval is configurable from the Neverfail Management Client.

Application and Performance Monitoring

Neverfail for Good Mobile Messaging relies on the 'System' plug-in for monitoring general system performance. The Neverfail System Plug-in performs this operation by checking select WMI counters at predetermined intervals to ensure that results of the check are within defined parameters. Neverfail System Plug-in uses 'Rules' to take action should a check reveal results outside of the defined parameters.

Rules - There are no configurable 'Rules' associated with this plug-in.

Tasks - There are no configurable 'Tasks' associated with this plug-in.

Custom User defined 'Tasks' can be defined by following the steps below.

To configure a new 'Task', follow the steps below:

  1. Using the Management Client, click on Application -> Tasks .
  2. Click on the Add button at the top of the 'Tasks' pane.
  3. Enter the appropriate information completing all fields in the dialog.
  4. Click OK to save the changes.

Note: This dialog is also used to Enable/Disable the selected 'Task'.


Protected Services

This is a list of all services protected by this plug-in. Please note that where a plug-in supports multiple vendor versions, some services may not be present in a particular version.

  • GoodLink Server (GoodLinkServer)
  • GoodLink Management Server (GoodLinkManagement)

When the plug-in is installed, all protected services will be set to manual unless otherwise stated.


Protected Data

This is a description of the protected data set that was determined at plug-in install time. Please note that exact filters will be based on the configuration of the application at the moment that the plug-in was installed.

  • All registry data.
  • All Good Mobile Messaging databases, log files, and cache.
  • The Good Mobile Messaging Management configuration.


Automatic Filter Discovery

This plug-in provides a filter discovery component. The Automatic Filter Discovery component is configurable and runs every 2 minutes by default.

  • Detects changes to the protected registry keys.
  • Detects changes to the protected files/folders.


Unsupported Components and Features



Applies To

All Versions


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